Business / Data Analyst

Clearance Level: Must have an Active Secret Clearance to be considered for this opportunity – Must be US Citizen

Location: This role is Virtual but you must be local to Massachusetts to be considered. Must live within 100 miles of Lexington, MA.

About the Role

Aquila Technology is seeking a Business / Data Analyst to support one of the nation’s premier defense research organizations. The team is seeking a Business/Systems Analyst to support the administration, operation, and adoption of the organization enterprise Generative AI platforms. This individual will play a key role in ensuring researchers and staff can effectively leverage AI services by providing exceptional customer support, managing platform configuration and user access, coordinating with software vendors, and helping drive successful adoption across the organization. This person will help identify user demands and work with the manager to appropriately add to the AI roadmap. They will work closely with end users, software vendors, cybersecurity, and internal development teams to resolve issues, configure AI platforms, maintain documentation, and identify opportunities to improve the overall user experience.

Responsibilities

• Create and manage teams in LiteLLM, user accounts, API keys, roles, quotas, budgets, and permissions.
• Configure platform settings to support security, governance, and operational requirements.
• Perform user provisioning, deprovisioning, and periodic access reviews.
• Assist with deployment and testing of new platform features and upgrades.
• Provide customer support to staff. Respond to user questions regarding access, capabilities, limitations, billing, quotas, models, and best practices.
• Track support requests and identify recurring issues that should be addressed through product improvements or documentation.
• Work with divisions to understand AI use cases and platform requirements then develop AI prompts and agents to fit their needs.
• Participate in user acceptance testing and validation of new functionality and troubleshooting.
• Identify themes in support and develop KBAs and training materials.
• Maintain documentation as policies and technologies evolve.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• Experience supporting enterprise software platforms or providing technical customer support.
• Experience administering enterprise SaaS platforms, including user management and role-based access control.
• Working knowledge of Generative AI technologies and enterprise AI platforms.
• Experience troubleshooting technical issues while providing excellent customer service.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Experience creating user documentation and knowledge base articles.

Qualifications

Must Have:

• Bachelor’s Degree
• Currently holds a Secret Clearance (OR a higher clearance)
• Strong Verbal and Written Communication
• 5 years – Experience creating and updating documentation
• 3 years – Generative AI technologies and enterprise AI platforms knowledge
• 5 years – Strong problem-solving and analytical skills across a diverse technology stack
• 3 years – Technical customer support
• 5 years – Troubleshooting skills
• 5 years – Administering enterprise SaaS platforms (user management and role-based access control)
• 5 years – Enterprise software platform support

Nice to Have:

• Experience with Power BI, SQL, or other reporting tools
• Agile Development Process
• End user support and prioritization
• Supporting AI platform adoption within a research, government, or FFRDC environment
• Scripting: Python, PowerShell, or scripting for automation
• Experience administering LiteLLM or similar LLM gateway/proxy platforms
• Experience with AI services (Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, etc.)

Preferred Qualifications

• Experience administering LiteLLM or similar LLM gateway/proxy platforms.
• Experience with Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, or similar AI services.
• Familiarity with API keys, OAuth, SSO, and identity management.
• Experience with Python, PowerShell, or scripting for automation.
• Experience with Power BI, SQL, or other reporting tools.
• Experience working in Agile development environments.
• Experience supporting AI platform adoption within a research, government, or FFRDC environment.
• Experience working with end users to identify user needs that should be prioritized and added to the AI product and services roadmap.

Benefits

• PTO – 15 days (vacation/sick)
• 10 paid holidays – 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) – 4 floating holidays
• Prorated based on your day of hire: 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement- $5K annually for pre-approved, job-related courses (minimum of six months employment required)
• 401K with Fidelity – Eligible to participate following 90 days of employment. Company match on employee contribution: $1/$1 up to 3%, then .50 cents/$1 for 4th and 5th %s. Fully vested from day one.
• Cell Phone & Internet Reimbursed up to $150 monthly (for remote employees working 2+ days a week)
• Buy Your Own Device (BYOD) – Up to $1,500 every three years for electronic equipment (minimum six months employment required)