Business Control Specialist

About the Role

This position is responsible for executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The role provides analytical and administrative support for LOB or ECF-specific processes and tools to drive adherence to enterprise-wide standards. Key responsibilities include supporting the implementation of quality assurance and quality control processes by gathering and organizing data to identify, track, and report issues and control improvements for remediation.

The analyst performs Quality Assurance reviews on Commercial Loans in Middle Market, Business Banking, Special Assets Group, Small Business, and Practice Solutions for fulfillment and/or servicing teams. This includes interpreting loan agreements and validating accurate setup in the System of Record (client setup, facility/loan setup).

Responsibilities

• Assess the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Provide administrative support for monitoring and testing controls by gathering and organizing data to identify issues and control improvements for remediation.
• Comply with controls and Quality Assurance (QA) practices to support business continuity efforts.
• Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
• Perform QA activities, including executing controls, managing cases, and reporting results.
• Support initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success.
• Support operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews, capturing relevant data for governance activities and dashboard reporting.
• Accurately interpret loan agreements and validate setup in the System of Record (client setup, facility/loan setup).
• Verify terms and conditions within loan agreements, renewals, or amendments are displayed correctly on the commercial loan platform.
• Verify accrual schedules are set up correctly for the life of the loan.
• Identify data entry from various sources (paper-based or electronic) into the loan system of record.
• Identify and escalate quality assurance findings promptly, following appropriate communication channels.
• Drive execution by owning and promptly following up on defect remediation; professionally debate disputes in accordance with processes and procedures.
• Support project work across multiple teams/sites, influencing change by identifying process gaps and recommending solutions in compliance with laws and regulations.
• Act in accordance with all applicable laws, rules, regulations, the company’s code of conduct, risk framework, and policies.
• Proactively identify, manage, and control risks within the fulfillment space.

Requirements

• Intermediate accounting skills.
• Minimum of 1 to 2 years of experience in loan or account administration/processing or equivalent (commercial/wholesale lending preferred).
• Effective communication skills (listening, verbal, and written).
• Working knowledge of Microsoft Excel, Word, and PowerPoint with dual screens.
• General knowledge of loan structure, loan agreements, and credit regulations.
• General knowledge of loan accounting/reconciliation of general ledger debits and credits, including researching and clearing exceptions.
• Proficient computer skills utilizing mainframe and PC software packages.
• Capability to work with multiple systems to validate accuracy.

Desired Qualifications

• College degree preferred.

Skills

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Schedule

1st shift (United States of America), 40 hours per week.