Business Control Manager - Global Payment Operations Business Controls

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

• Assesses the current-state testing landscape and establishes the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development
• Designs and executes the GPO Quality Control strategy, including governance and continuous improvement of the testing program
• Leads organizational change efforts required to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing (EIT)
• Conducts a comprehensive assessment of existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and opportunities to increase efficiency
• Defines testing standards, methodologies, and governance requirements, including criteria for when testing is required and appropriate testing approaches based on risk
• Leads the development and maintenance of a centralized GPO testing inventory, including oversight of test creation, modification, retirement, and ownership
• Leads GPO readiness for Operations Risk 2.0 by defining future-state testing ownership, optimizing testing coverage, and ensuring efficient alignment between GPO and EIT responsibilities
• Drives rationalization of testing activities to eliminate duplicative, administrative, and low-value testing while strengthening risk coverage
• Oversees timely execution of monitoring and testing activities including control execution, case management, and results reporting
• Identifies thematic and horizontal control weaknesses through analysis of testing results and recommends corrective actions to strengthen the control environment
• Leads implementation of testing-related enhancements across GPO, including coordination with Process Management, Issue Management, and business stakeholders
• Establishes reporting and governance routines to provide senior leadership with transparency into testing coverage, results, emerging risks, and remediation activities
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Serves as the primary subject matter expert for quality control, testing strategy, and testing governance across GPO
• Possesses a strong ability to influence business partners, Risk, Audit, and regulators
• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process