Business Control Manager - Global Payment Operations Business Controls
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes:
- About Us (but we need "About the role"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly. The posting has "About Us" which is about company, not role. Should we include "About the role"? The job description includes a paragraph about the job: "This job is responsible for leading and executing on internal control discipline..." That could be considered About the role. So we can create About the role
with that prose.
- Responsibilities: there is a big list under "Responsibilities:" with many bullet-like sentences. We need to put them in - . Ensure we preserve all substantive info.
- Requirements: The posting has "Required Qualifications:" which is basically requirements. So we can have
Requirements
(or Qualifications?). The instruction lists both Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Required Qualifications:" which includes bullet-like sentences. We could put that under Qualifications
. But also there is a "Skills:" section separate. So we can have Qualifications for the required experience etc, and Skills for the list of skills.
- Skills: there is a list after "Skills:" with many items separated by commas. We'll put each as - .
- Shift and Hours: "Shift: 1st shift (United States of America) Hours Per Week: 40". This is schedule info. So we can have
Schedule
with that info in or maybe
. Since it's specific, we include Schedule section.
- Benefits, Pay: not mentioned. So we omit those sections.
- Also there is "Managerial Responsibilities:" which is part of responsibilities? Could be included under Responsibilities as additional bullets. We'll include them.
- Also there is "Opportunity & Inclusion Champion:" etc under Managerial Responsibilities. Those are also responsibilities.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all bullet points.
We must not include boilerplate like EEO etc. Not present.
We must not repeat job title as heading.
We must not put Job ID/requisition numbers.
We need to output only HTML fragment.
Let's extract content.
About the role: The paragraph after "Job Description:" first sentence: "This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Within GPO, the Business Risks and Controls (BRC) function assesses risk and control practices across GPO to ensure adequate effectiveness and provides subject matter expertise to support end-to-end issue management and Risk, Audit, and regulatory engagement and exam management."
We'll put that as under About the role.
Responsibilities: The list after "Responsibilities:" includes many sentences each starting with a verb. We'll treat each as a list item.
Let's list them:
1. Assesses the current-state testing landscape and establishes the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development
2. Designs and executes the GPO Quality Control strategy, including governance and continuous improvement of the testing program
3. Leads organizational change efforts required to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing (EIT)
4. Conducts a comprehensive assessment of existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and opportunities to increase efficiency
5. Defines testing standards, methodologies, and governance requirements, including criteria for when testing is required and appropriate testing approaches based on risk
6. Leads the development and maintenance of a centralized GPO testing inventory, including oversight of test creation, modification, retirement, and ownership
7. Leads GPO readiness for Operations Risk 2.0 by defining future-state testing ownership, optimizing testing coverage, and ensuring efficient alignment between GPO and EIT responsibilities
8. Drives rationalization of testing activities to eliminate duplicative, administrative, and low-value testing while strengthening risk coverage
9. Oversees timely execution of monitoring and testing activities including control execution, case management, and results reporting
10. Identifies thematic and horizontal control weaknesses through analysis of testing results and recommends corrective actions to strengthen the control environment
11. Leads implementation of testing-related enhancements across GPO, including coordination with Process Management, Issue Management, and business stakeholders
12. Establishes reporting and governance routines to provide senior leadership with transparency into testing coverage, results, emerging risks, and remediation activities
13. Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
14. Performs monitoring and testing of controls, identifying issues and control improvements for remediation
15. Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
16. Manages the performance and productivity of team members that conduct quality inspection reviews
17. Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
18. Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
19. Serves as the primary subject matter expert for quality control, testing strategy, and testing governance across GPO
20. Possesses a strong ability to influence business partners, Risk, Audit, and regulators
21. Manages the performance and productivity of team members that conduct quality inspection reviews (duplicate? Actually appears twice; we should keep as is? It's duplicated in the text. We should preserve all substantive information; duplication is part of posting. We'll keep both? Might be redundant but we must not invent or summarize away detail. So we keep duplicate entry.)
22. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Then list:
- Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
We need to include these as list items as well. The heading "Managerial Responsibilities:" is a heading but we can treat as part of responsibilities list. We'll include each bullet as
- .
Now Required Qualifications: list after "Required Qualifications:" includes bullet-like sentences separated by line breaks. Let's extract:
- Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments
- Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and team from the ground up
- Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups
- Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
- Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence
- Experience or proven ability to build and modify process design for ongoing process improvement
- Effective project manager who can lead and execute with a positive, energetic attitude
- Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner
- Highly organized and detail oriented
We'll put each as
- under Requirements or Qualifications. Since we have both headings possible, we could use
Qualifications
for this list. Then Skills separate.
Skills: list after "Skills:" includes many items separated by commas. Let's extract each:
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance
We'll put each as - .
Schedule: "Shift: 1st shift (United States of America) Hours Per Week: 40". We'll put as
under Schedule.
Now ensure we don't include empty sections.
We'll output:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Schedule
Shift: 1st shift (United States of America) Hours Per Week: 40
We must not include Benefits, Pay.
Check for any other sections like "About Us" - we already used About the role. The "About Us" paragraph about company purpose could be considered extra but not required. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The About Us paragraph is substantive but not about the role. Should we include it? The instruction says use headings like About the role, Responsibilities, etc. It didn't forbid adding other headings, but we should follow the pattern. However, the About Us content is about the company, not the role. Could be considered part of About the role? Might be okay to include as part of About the role paragraph. But we already have a paragraph about the role; we could append the About Us content after that. However, the About Us content is generic company description; it's substantive. Should we drop it? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep it. Where to put? Could be part of About the role section as additional paragraph. We'll add another after the role description.
Thus About the role will have two paragraphs: first the job description paragraph, second the About Us paragraph.
Now ensure we didn't miss any other substantive info: There's also "At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!" That's also part of About Us. We'll include that.
Now check for any duplicate content: We have "Manages the performance
About the role
with that prose. - Responsibilities: there is a big list under "Responsibilities:" with many bullet-like sentences. We need to put them in- . Ensure we preserve all substantive info.
- Requirements: The posting has "Required Qualifications:" which is basically requirements. So we can have
Requirements
(or Qualifications?). The instruction lists both Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Required Qualifications:" which includes bullet-like sentences. We could put that underQualifications
. But also there is a "Skills:" section separate. So we can have Qualifications for the required experience etc, and Skills for the list of skills. - Skills: there is a list after "Skills:" with many items separated by commas. We'll put each as - .
- Shift and Hours: "Shift: 1st shift (United States of America) Hours Per Week: 40". This is schedule info. So we can have
Schedule
with that info inor maybe
- . Since it's specific, we include Schedule section.
- Benefits, Pay: not mentioned. So we omit those sections.
- Also there is "Managerial Responsibilities:" which is part of responsibilities? Could be included under Responsibilities as additional bullets. We'll include them.
- Also there is "Opportunity & Inclusion Champion:" etc under Managerial Responsibilities. Those are also responsibilities.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all bullet points.
We must not include boilerplate like EEO etc. Not present.
We must not repeat job title as heading.
We must not put Job ID/requisition numbers.
We need to output only HTML fragment.
Let's extract content.
About the role: The paragraph after "Job Description:" first sentence: "This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Within GPO, the Business Risks and Controls (BRC) function assesses risk and control practices across GPO to ensure adequate effectiveness and provides subject matter expertise to support end-to-end issue management and Risk, Audit, and regulatory engagement and exam management."
We'll put that as
- . Now Required Qualifications: list after "Required Qualifications:" includes bullet-like sentences separated by line breaks. Let's extract: - Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments - Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and team from the ground up - Demonstrated success leading large-scale control, testing, risk, or operating model transformation initiatives across multiple business groups - Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management - Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence - Experience or proven ability to build and modify process design for ongoing process improvement - Effective project manager who can lead and execute with a positive, energetic attitude - Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner - Highly organized and detail oriented We'll put each as
- under Requirements or Qualifications. Since we have both headings possible, we could use
Qualifications
for this list. Then Skills separate. Skills: list after "Skills:" includes many items separated by commas. Let's extract each: Controls Management Oral Communications Risk Management Stakeholder Management Strategy Planning and Development Continuous Improvement Drives Engagement Influence Strategic Thinking Talent Development Data and Trend Analysis Decision Making Monitoring, Surveillance, and Testing Problem Solving Quality Assurance We'll put each as - .
Schedule: "Shift: 1st shift (United States of America) Hours Per Week: 40". We'll put as
under Schedule. Now ensure we don't include empty sections. We'll output:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Schedule
Shift: 1st shift (United States of America) Hours Per Week: 40
We must not include Benefits, Pay. Check for any other sections like "About Us" - we already used About the role. The "About Us" paragraph about company purpose could be considered extra but not required. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The About Us paragraph is substantive but not about the role. Should we include it? The instruction says use headings like About the role, Responsibilities, etc. It didn't forbid adding other headings, but we should follow the pattern. However, the About Us content is about the company, not the role. Could be considered part of About the role? Might be okay to include as part of About the role paragraph. But we already have a paragraph about the role; we could append the About Us content after that. However, the About Us content is generic company description; it's substantive. Should we drop it? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep it. Where to put? Could be part of About the role section as additional paragraph. We'll add anotherafter the role description. Thus About the role will have two paragraphs: first the job description paragraph, second the About Us paragraph. Now ensure we didn't miss any other substantive info: There's also "At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!" That's also part of About Us. We'll include that. Now check for any duplicate content: We have "Manages the performance
under About the role. Responsibilities: The list after "Responsibilities:" includes many sentences each starting with a verb. We'll treat each as a list item. Let's list them: 1. Assesses the current-state testing landscape and establishes the future-state Quality Control function, including organization design, governance, operating model, procedures, reporting, and capability development 2. Designs and executes the GPO Quality Control strategy, including governance and continuous improvement of the testing program 3. Leads organizational change efforts required to implement the target-state testing strategy across FLUs, Process Owners, Risk, Audit, and Enterprise Independent Testing (EIT) 4. Conducts a comprehensive assessment of existing testing activities across GPO to identify gaps, overlaps, ownership ambiguities, and opportunities to increase efficiency 5. Defines testing standards, methodologies, and governance requirements, including criteria for when testing is required and appropriate testing approaches based on risk 6. Leads the development and maintenance of a centralized GPO testing inventory, including oversight of test creation, modification, retirement, and ownership 7. Leads GPO readiness for Operations Risk 2.0 by defining future-state testing ownership, optimizing testing coverage, and ensuring efficient alignment between GPO and EIT responsibilities 8. Drives rationalization of testing activities to eliminate duplicative, administrative, and low-value testing while strengthening risk coverage 9. Oversees timely execution of monitoring and testing activities including control execution, case management, and results reporting 10. Identifies thematic and horizontal control weaknesses through analysis of testing results and recommends corrective actions to strengthen the control environment 11. Leads implementation of testing-related enhancements across GPO, including coordination with Process Management, Issue Management, and business stakeholders 12. Establishes reporting and governance routines to provide senior leadership with transparency into testing coverage, results, emerging risks, and remediation activities 13. Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards 14. Performs monitoring and testing of controls, identifying issues and control improvements for remediation 15. Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts 16. Manages the performance and productivity of team members that conduct quality inspection reviews 17. Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews 18. Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting 19. Serves as the primary subject matter expert for quality control, testing strategy, and testing governance across GPO 20. Possesses a strong ability to influence business partners, Risk, Audit, and regulators 21. Manages the performance and productivity of team members that conduct quality inspection reviews (duplicate? Actually appears twice; we should keep as is? It's duplicated in the text. We should preserve all substantive information; duplication is part of posting. We'll keep both? Might be redundant but we must not invent or summarize away detail. So we keep duplicate entry.) 22. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Then list: - Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. - Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement. - Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. - Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. - People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. - Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. - Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. - Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. We need to include these as list items as well. The heading "Managerial Responsibilities:" is a heading but we can treat as part of responsibilities list. We'll include each bullet as