Business Configuration Analyst I

About the role

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

POSITION SUMMARY: The Business Configuration Analyst I (BCA I) role within the Implementations team supports the configuration and maintenance of CareMetx hub, pharmacy, and adherence platform components. Under the guidance of senior analysts, this role assists in setting up system settings, communication templates, and operational workflows that enable client-specific patient services programs. The BCA I is an entry-level position focused on building foundational skills in platform configuration, system validation, and healthcare hub operations.

Responsibilities

• Assist in configuring CareMetx platform components to support client-specific program workflows and operational needs, under the guidance of senior analysts.
• Assist in setting up and maintaining operational UI settings, communication templates, queues, and delivery and business rules.
• Execute routine configuration changes to support business-as-usual program updates and enhancements under supervision.
• Participate in program validation activities prior to go-live and accompanying system or configuration changes.
• Support the Solution Architect and Operations Lead by assisting in the translation of workflow and communication requirements into system configurations.
• Assist in troubleshooting configuration or communication issues impacting hub operations, escalating complex issues to senior analysts as needed.
• Participate in continuous improvement of configuration standards and testing practices, actively pursuing BCA II responsibilities, competencies, and skills.
• Assist in monitoring the health of systems enabling program operations and support appropriate corrective actions.
• Produce and maintain configuration documentation, test scripts, and other materials required for program setup and ongoing support.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Other duties as assigned - Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Previous experience in system configuration, application administration, or a related technical role preferred.

Bachelor’s degree in a business-related field, information systems, or technology preferred; equivalent experience considered.

Exposure to healthcare, patient support, or hub services environments is a plus.

Skills

• Basic knowledge of hub, pharmacy, and/or adherence services such as patient enrollment, benefits investigation, prior authorization, or copay assistance.
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