BUSINESS & COMMUNITY ENGAGEMENT SPECIALIST

About the role

The Business & Community Engagement Specialist will cultivate, grow, and actively maintain lasting partnerships with businesses in the Region to determine industry skill and training needs, and facilitate business engagement programs. This role focuses on developing, recruiting, and building relationships with businesses to understand their workforce needs and how Goodwill Southeast Georgia's mission services programming can address those needs. The specialist will spend substantial time marketing Goodwill's activities to local employers and facilitating career development activities.

Responsibilities

• Source and identify new business relationships to serve as recurring referral leads. Identify business requirements and determine how to integrate their services with Goodwill’s Mission.
• Maintain ongoing communication with employer partners to address issues and help identify qualified candidates for available positions.
• Collaborate with partners to enhance established Goodwill programs and services. Follow up on pre-existing employer partnerships to ensure quality and partner satisfaction.
• Document new, expanded, and existing partnerships.
• Understand and articulate the company’s value proposition and benefits of partnering with Goodwill Southeast Georgia.
• Demonstrate a deep understanding of Goodwill’s participant interests, skills, and barriers to target employer outreach.
• Develop and nurture relationships with local community agencies to identify resources that assist clients in overcoming barriers such as housing, food insecurity, and medical needs.
• Attend relevant events and activities to represent Goodwill, participate as an informed partner to promote Goodwill programs, and build strong relationships with key employers and stakeholders.
• Use labor market and feedback data to adjust services to increase effectiveness and efficiency.
• Ensure accurate skills assessments on clients to help determine career interest for optimum placements that meet the needs of both participants and employers.
• Assist with identifying critical knowledge and/or skill gaps during career coaching sessions and help clients obtain the necessary training to overcome those gaps.
• Collaborate with Mission Service leadership to address barriers identified during career coaching sessions that may hinder a client from achieving their career goals.
• Recommend additional educational or training opportunities to clients that will enhance their career goals.
• Provide job readiness training opportunities to clients, including interviewing techniques to strengthen employment outcomes.
• Facilitate job readiness trainings to ensure individuals seeking services are prepared to enter the labor market.
• Assist clients with registering for post-secondary opportunities to gain credentials.
• Contribute to the fulfillment of department and agency objectives and goals. Comply with all department and agency policies, procedures, and regulations.
• Coordinate with employers and mission services team members to organize hiring events.
• Oversee the management of all cultivated relationships and track the progress of individuals hired.
• Partner with the OC team to maintain an up-to-date resource manual outlining community resources available to clients for barrier removal and support services.
• Meet or exceed key performance indicators monthly for individuals served, trained, and placed.
• Collect and report on metrics and programmatic activity.
• Generate weekly and monthly reports outlining individuals served and community needs for barrier removal.

Requirements

• Bachelor's degree in Human Services preferred and a minimum of three years’ experience in a similar role. Relevant Goodwill experience may supplement prior workforce development experience.
• Must possess a valid driver's license, own insurance, and independent transportation.
• Excellent verbal and written communication skills, interpersonal and presentation skills.
• Ability to draft and present business engagement programs, Goodwill’s Mission, and programmatic data across a variety of stakeholders and audiences.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent time and project management skills.
• Provide timely updates to supervisor on development and progress.
• Function independently in a multi-task environment, as well as part of a team. Ability to work in teams and across departments while managing both solo and team priorities.
• Ability to maintain confidentiality.
• Flexibility and willingness to adjust to changing assignments.
• Ability to work evenings and weekends to meet employer and event needs.
• Willingness to travel. This position requires travel between locations, off-site meetings, and events as needed.