Business Change Analyst

Key Responsibilities

• Partner closely with project teams and Product Owners to ensure technology introductions are planned and executed with a clear understanding of their impact on Firm personnel.
• Engage with users across all job roles and functions to understand change impact, gather feedback, and surface insights that inform project and change management decisions.
• Serve as the voice of the customer to department leadership, synthesizing user perspectives and feedback into actionable recommendations.
• Assess the change impact of technology initiatives on the Firm and its employees, identifying affected stakeholder groups and potential adoption risks.
• Design and execute comprehensive change management plans that encompass stakeholder engagement, training, and communications strategies tailored to each initiative.
• Handle multiple projects and competing priorities simultaneously, exercising sound judgment and maintaining high standards under pressure.
• Comply with project management methodologies and processes and leverage related tools in support of project team objectives.
• Mentor and share best practices with colleagues in support of the department's overall capability development.

Business Analysis

• Participate as an embedded member of project teams, contributing to requirements gathering alongside Project Managers and subject matter experts.
• Leverage a common methodology to document user requirements and current business processes to inform technology solution design and delivery.
• Persistently engage with user communities across the Firm to surface issues, communicate project progress, and incorporate feedback into solution design.
• Act as a product advocate for assigned technology solutions, ensuring the user perspective is present at every stage of the product lifecycle.

Change Management

• Conduct structured change impact assessments for technology initiatives, evaluating scope, scale, and risk to affected employee populations.
• Develop and implement change management plans that address awareness, understanding, adoption, and reinforcement across stakeholder groups.
• Design and facilitate engagement activities including focus groups, surveys, pilot programs, and feedback sessions to support adoption and continuous improvement.
• Partner with Project Managers to ensure change management activities are integrated into project plans and timelines from initiation through post-launch.
• Monitor and evaluate adoption metrics and satisfaction with technology solutions, reporting findings to the Director of Practice Enablement and recommending adjustments as needed.

Communications & Learning

• Draft clear, professional email communications and announcements to inform and educate Firm personnel about technology updates, best practices, and available resources.
• Work closely with the Learning & Development team and product champions to design and drive innovative programs — including webinars, tutorials, guides, and other formats — that build effective adoption of the Firm's technology portfolio.
• Contribute to the Firm's technology communications program, including newsletters, security alerts, operational updates, and in-person engagement at practice group and office meetings.
• Support the Technology Influencers program by facilitating engagement opportunities, coordinating pilots and focus groups, and helping to amplify technology messaging across the Firm.
• Ensure that technology communications and learning programs are consistent with and complementary to broader Professional Development and HR learning initiatives.

Qualifications

• Bachelor's degree or equivalent professional work experience required.
• Minimum of five (5) years of experience in a role combining business analysis, change management, organizational communications, or a related discipline; experience in a legal or professional services environment is strongly preferred and will be weighted heavily in the selection process.
• Demonstrated experience in change management work, including the design and execution of change management plans for technology or business transformation initiatives, is strongly preferred.
• Prosci certification or equivalent change management credential desired; relevant experience in the discipline will be considered in lieu of formal certification.
• Strong written communication skills are essential; writing samples will be required as part of the application process.
• Experience drafting professional communications for broad organizational audiences.
• Familiarity with legal software, productivity tools, document management platforms, or other enterprise technology solutions preferred.
• Must possess strong relationship management and listening skills, with the ability to communicate effectively at all levels of the organization.
• Must be well organized, attentive to detail, and willing to take ownership of client requests and team success.
• Proactive, flexible, and forward thinking, with a natural curiosity about emerging technologies and their application in a professional services environment.
• Excels at working across teams to support the implementation of new products or the resolution of issues with existing ones.

Benefits

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.