Business Care Manager

We need to output only HTML fragment, no html/body tags, no markdown fences. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No filler. We need to parse the job posting. First, job title: Business Care Manager, Hybrid Towson, MD, New Britain, CT, Huntersville, NC or Valley City, OH. Not to be used as heading. We need sections: - About the role: maybe a paragraph summarizing role? The posting includes "What You’ll Do" and description. Could treat that as Responsibilities. About the role could be a short intro: "Come build something that matters..." but that's generic fluff. Might be considered filler? The instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The intro "Come build something that matters..." is generic marketing fluff but still content? Might be considered filler. Safer to omit About the role if it's just fluff. However we could include a brief paragraph that captures the role purpose: "The Manager, Business Care, Transportation & Customer Compliance is a customer-facing supply chain leadership role responsible for the end-to-end management of day-to-day customer order fulfillment, transportation execution, and customer compliance performance." That's specific. So we can have About the role with that paragraph. - Responsibilities: The "What You’ll Do" section includes bullet-like paragraphs. We need to extract duties and put into

• . The posting has multiple paragraphs: "Lead the day-to-day Business Care and Customer Fulfillment function..." etc. We'll break into list items. - Requirements: maybe "Who You Are" includes desired skills and experience. Could treat as Requirements. But we also have Skills and Qualifications sections. The instruction: use headings for Skills, Qualifications, etc. We need to decide what goes where. We have "Desired Skills:" list: Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse), Effective communication skills..., Willingness to learn, Ability to analyze and problem-solve, Time Management. We have "Desired Experience & Education:" list: BA/BS Degree..., 5-7 years..., Previous experience leading employees..., Demonstrated experience..., Strong understanding..., Experience managing..., Working knowledge..., SAP experience preferred. We could put Skills heading for the skills list, Qualifications heading for experience/education. Also Benefits: "What You’ll Receive" includes competitive salary and benefits plan: Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement. Discounts on Stanley Black & Decker tools and other partner programs. Also later repeats benefits. Pay: Salary range: $95,600.00 - $153,900.00. Also note about salary range etc. We can include Pay section with that range. Schedule: Not mentioned explicitly; maybe hybrid location indicates hybrid work but not schedule. No explicit schedule info, so omit Schedule section. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: EEO, visa sponsorship note, etc. Also remove duplicated lines. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep specifics: e.g., "Lead the day-to-day Business Care and Customer Fulfillment function, ensuring customer purchase orders are accurately received, audited, processed, and fulfilled." etc. We need to output HTML fragment only. Let's craft sections:

  About the role

  The Manager, Business Care, Transportation & Customer Compliance is a customer-facing supply chain leadership role responsible for the end-to-end management of day-to-day customer order fulfillment, transportation execution, and customer compliance performance. This role leads the Business Care, Transportation Analyst, and Compliance Analyst functions, ensuring strong operational execution from receipt of the customer purchase order through distribution center shipment, transportation, delivery, and final customer receipt. The Manager serves as a primary operational partner to the customer and works closely with the Customer Supply Chain Event Planning Manager to connect planned customer activity with successful execution. The Manager is accountable for order management, transportation KPIs, compliance adherence, chargeback and dispute management, and systemic process improvement.

  That seems good.

  Responsibilities

  • Lead the day-to-day Business Care and Customer Fulfillment function, ensuring customer purchase orders are accurately received, audited, processed, and fulfilled; maintain oversight of all Business Care Analyst responsibilities while providing leadership, prioritization, coaching, and escalation support.
  • Oversee auditing of turn/base-business orders for pricing alignment, minimum order quantities, product availability, order blocks, customer-specific requirements, and other fulfillment exceptions.
  • Lead escalations involving shortages, allocation, pricing discrepancies, EDI issues, fulfillment constraints, and other order-management exceptions.
  • Establish standardized operating procedures and controls to improve order accuracy, execution, and customer experience.
  • Provide direct leadership and oversight of the Transportation & Compliance Analyst function; ensure purchase orders and shipments are tracked from receipt through distribution center shipment, delivery, and customer receipt.
  • Oversee carrier capacity management, particularly for collect-freight customers, and ensure capacity risks are proactively communicated and escalated.
  • Manage transportation escalations involving Distribution Centers, carriers, customer transportation teams, and internal logistics partners.
  • Own transportation performance including On-Time Pickup, On-Time Delivery, Customer Service Level, Carrier Capacity, Distribution Center Execution, and Appointment Compliance.
  • Lead root-cause analysis for recurring transportation failures and drive corrective actions with the appropriate operational partners.
  • Ensure customer compliance requirements are documented, communicated, monitored, and embedded in day-to-day operational processes.
  • Oversee compliance KPIs and deductions including ASN compliance, on-time performance, fill-rate/service-level compliance, routing and transportation compliance, purchase-order compliance, and customer-specific requirements.
  • Oversee investigation, documentation, submission, and resolution of customer deductions and disputes through applicable customer portals.
  • Establish reporting for chargebacks, disputes, recoveries, root causes, and financial exposure.
  • Translate recurring compliance failures and deduction trends into sustainable process improvements across Business Care, Transportation, Distribution, and Customer Supply Chain.
  That covers responsibilities.

  Skills

  • Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse)
  • Effective communication skills, both written and verbal
  • Willingness to learn
  • Ability to analyze and problem‑solve
  • Time Management

  Qualifications

  • BA/BS Degree in Supply Chain Management, Business Management, Operations Management, or related experience preferred
  • 5‑7 years Customer Operations, Supply Chain experience preferred
  • Previous experience leading employees, analysts, projects, or cross‑functional workstreams strongly preferred
  • Demonstrated experience in a customer‑facing supply chain environment with responsibility for operational performance and customer relationships
  • Strong understanding of end‑to‑end customer order management from purchase order receipt through customer delivery
  • Experience managing transportation performance, Distribution Center execution, customer compliance requirements, deductions, and dispute resolution
  • Working knowledge of ERP/order‑management systems, EDI transactions, customer portals, transportation systems, and analytical/reporting tools; SAP experience preferred

  Benefits

  • Medical, dental, life, vision, wellness program, disability
  • 401(k), Employee Stock Purchase Plan
  • Paid time off and tuition reimbursement
  • Discounts on Stanley Black & Decker tools and other partner programs

  Pay

  The salary range for this position is $95,600.00 - $153,900.00 (annual full‑time). The offered salary within the range may vary based on job level, geographic location, job‑related knowledge, skills, qualifications, experience, and local wage requirements.

  We should not include Schedule section as no info. Check for any duplicated content: we omitted repeated benefit lines. Check for any boilerplate: we removed EEO, visa sponsorship note, etc. Check for any filler: we avoided generic fluff like "Come build something that matters." We used About the role paragraph that is specific. Check for any missing substantive info: The posting also mentions "As the face of Supply Chain, the Customer Fulfillment Analyst leads the SBD to Customer Relationship..." That seems like a duplicate of some other role? It's a bit confusing but appears to be a description of a different role (Customer Fulfillment Analyst). Might be irrelevant; but it's substantive? It seems like a stray paragraph that maybe belongs to another job. However it's in the posting; we should preserve if it's substantive. Let's see: after "How You’ll Feel" section, there is a paragraph: "As the face of Supply Chain, the Customer Fulfillment Analyst leads the SBD to Customer Relationship, integrating the strategic objectives of both organizations to maximize execution of Customer Service, and provide value generating opportunities within the framework of Supply Chain Excellence. Aligns Customer CTQ’s and initiatives with functional operating departments (Supply Planning, Demand Planning, Finance, Manufacturing, Transportation, Distribution, Sales, and Marketing) to attain sales revenue targets, on time performance, service level for the customer/channel." This seems like a description of a different role but it's still in the posting. Should we include? It's substantive but maybe not relevant to the Business Care Manager role. However instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should include it somewhere. Where does it fit? Could be part of Responsibilities or About the role? It's about Customer Fulfillment Analyst, not the Manager. But it's still in the posting; we must keep it. Perhaps we can add a separate section "Additional Information" but we only allowed headings from list. Could we put it under Responsibilities as an extra bullet? It's not a responsibility of the Manager but it's in the posting. The instruction says preserve ALL substantive information; we cannot omit it. So we need to include it. Perhaps we can add a paragraph under About the role that includes that info, even if it's not exactly about the role but it's in the posting. However that might be inaccurate. But we must not invent or summarize away detail; we can include it as is. Let's add a paragraph after the About the role paragraph: "As the face of Supply Chain, the Customer Fulfillment Analyst leads the SBD to Customer Relationship, integrating the strategic objectives of both organizations to maximize execution of Customer Service, and provide value generating opportunities within the framework of Supply Chain Excellence. Aligns Customer CTQ’s and initiatives with functional operating departments (Supply Planning, Demand Planning, Finance, Manufacturing, Transportation, Distribution, Sales, and Marketing) to attain sales revenue targets, on time performance, service level for the customer/channel." We'll place it in About the role as an additional paragraph. Now check for any other substantive info: The posting also includes "We Don’t Just Build The World, We Build Innovative Technology Too..." etc. That's more marketing fluff; could be considered filler. Might be okay to omit as it's not specific to role. But it's substantive? It's generic company description. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not boilerplate but maybe considered marketing fluff. It's not specifically about the role. Safer to omit? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The marketing fluff is