Business Banking Relationship Manager I

About the role

In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending, and investing, helping them with short- and long-term financial goals. Citizens is seeking a motivated, highly successful, proven Relationship Manager with experience in moderately to less complex portfolios, and a strong grasp of sales and credit skills. This senior-level performer will have an immediate impact. We reward you with an uncapped incentive opportunity and the ability to grow your career with a world-class organization.

Responsibilities

• Develop consultative relationships with small business clients in your target market with annual revenues ranging from one million to ten million dollars.
• Understand client needs, provide value-added solutions, manage a portfolio of existing customers, and drive new commercial customer relationships.
• Partner effectively with an award-winning business banking team offering a wide array of product solutions to enhance the customer experience, increase loyalty, and improve the profitability of customers and the Bank.
• Complete Business Banking University and Drive Sales training in your initial four-week orientation and a commercial credit training program to ensure you’re prepared to identify, assess, and mitigate lending risk.
• Maintain strong market knowledge and develop, retain, and expand relationships with Centers of Influence (e.g., CPAs and Attorneys).
• Actively engage in significant community activity to expand your potential customer base.

Requirements

• Bachelor’s degree or equivalent combination of education and experience, required.
• 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
• Business-to-Business sales experience required.
• Motivated self-starter with demonstrated leadership ability and potential.
• Ability to succeed in a fast-paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross sales, customer service, and satisfaction.
• Proficiency with portfolio/account management preferred.
• Ability to understand core business products and services.
• Consistent record of sales and outside calling skills.
• Excellent communication (written & verbal) and interpersonal skills.
• Ability to develop strong customer and colleague relationships.

Schedule

Hours per Week: 40
Work Schedule: Monday - Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.