Business Banking- Governance Associate

About the role

The Business Banking Governance team provides central oversight for alignment to firmwide and CCB policies and standards. The team offers support and guidance to enable business groups to understand and successfully meet expectations.

As an Associate on the Business Banking Governance team, you will conduct research, analyze data, identify strategic opportunities, and recommend enhancements to critical business processes across Business Banking and beyond. Emphasis will be placed on the end-to-end experience for customers and bankers. You will assist with various initiatives and ad-hoc projects, collaborating across Business Banking, Lines of Business in Consumer and Community Banking (CCB), and the broader firm.

Responsibilities

• Review relevant policies, standards, and procedures
• Research processes end-to-end and understand the risks and controls throughout
• Conduct system(s) and product research to build subject matter expertise
• Analyze information and understand how it corresponds with the process
• Collaborate with colleagues across Business Banking, other CCB sub-LOBs, and beyond
• Lead discussions and work closely with Legal, Risk, Controls, and Compliance
• Provide recommendations to improve processes for efficiency and compliance
• Summarize and present results, recommendations, and status updates

Requirements

• Highly motivated, energetic self-starter with a minimum of 2 years of relevant experience (strategy, product management)
• Strategic thinker who can problem solve, anticipate needs, and provide solutions to stakeholders
• Adaptable to change and able to re-prioritize as business needs evolve
• Ability to partner and collaborate effectively; comfortable leading initiatives across teams
• Experience developing executive presentations and presenting to senior leadership
• Good working knowledge of controls in a business
• Experience identifying issues and resolving root causes
• Advanced proficiency in Excel, PowerPoint, and Word

Preferred Qualifications

• Bachelor’s degree
• Knowledge of Business Banking processes, procedures, and business applications
• Ability to quickly grasp new concepts
• Advanced proficiency in Alteryx and Tableau

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We partner with clients throughout the process, investing in our communities and people for the long-term.