Business (B2B) Customer Service Support Representative

About the role

Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services.

Responsibilities

• Interact with business customers via phone and email to assist with business accounts.
• Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns.
• Confer with businesses by telephone and email to provide information about products and services.
• Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.
• Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation.
• Ensure correct authorization is received, recorded, and saved on all requests.
• Conduct account analysis and reviews and proposals.
• Contact businesses to align with Cellular Sales B2B representatives for optimal care.
• Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.

Requirements

• High School diploma or equivalent experience required.
• Proficient in Microsoft Office and basic computer skills.
• Experience with face to face or telephone sales preferred.
• Experience with customer service over the phone preferred.

Qualifications

Education and Experience: High School diploma or equivalent experience required. Proficient in Microsoft Office and basic computer skills. Experience with face to face or telephone sales preferred. Experience with customer service over the phone preferred.

Skills

• Adaptability
• Attention to detail
• Customer Focus
• Organizational Awareness
• Planning and Organizing
• Written Communication

Pay

Base Pay of $18/hr.

Schedule

This is a full-time hybrid position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.

Benefits

• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Onsite gym and walking trail

Equal Opportunity Employer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.