Business Automation Analyst I

About the role

Analyzes, executes, and reviews bulk requests for claims automation, including validating eligibility for automation, to ensure accuracy of claims data upon project completion. Reviews, investigates, adjusts/resolves claims, claims appeals, inquiries, and payment inaccuracies. Provides day-to-day support for internal and external customers with automation questions/issues and escalated requests. Supports analysis and documentation activities under guidance, including basic data validation and process documentation.

Responsibilities

• Execute bulk claims automation requests using established procedures; validate automation eligibility and results.
• Perform claims review, investigation, adjustment, and resolution for claims, appeals, inquiries, and payment discrepancies.
• Support automation maintenance activities (updates/config changes) with guidance; follow documented standards.
• Perform basic data validation and analysis (Excel and/or entry level SQL) to confirm automation outcomes