Business Assurance Specialist
About the role
This position follows a hybrid work model, requiring onsite presence at least one day per week. In addition, this position participates in an on-call rotation approximately every fourth week, supporting emergency response and business continuity efforts outside of regular business hours. When critical events threaten healthcare operations, from severe weather and utility failures to large-scale technology outages and other emergency or disaster situations, our Business Assurance team steps in to keep business and operations moving forward. As a Business Assurance Specialist, you'll play a key role in helping Corewell Health prepare for, respond to, and recover from disruptions that impact hospitals, ambulatory sites, and rehabilitation and nursing centers across West Michigan. Working alongside a diverse team of emergency management professionals, nurses, law enforcement specialists, and public safety/public health experts, you'll help coordinate incident response, support emergency operations, assess risks, and ensure our teams can continue delivering exceptional care when it matters most.
Responsibilities
Based upon divisional and team member needs, and a sound understanding of applicable business or clinical operations and industry requirements, formulates and defines large and/or complex objectives due to the interruption of normal operations. Devises or modifies procedures to solve complex problems, considering software applications, capacity, resource availability, operating time and form of desired results. Includes analysis of business and clinical risks, documentation of requirements. Participates in project leadership by documenting scope and defining implementation procedures. Provides project management, often leading work on new implementations, incident response, and handling multiple projects simultaneously. Documents and drives best practices throughout the system. Team members in this position are effective and self-sufficient, and regularly provide guidance and training to team members across the organization.