Business Associate- Inpatient Psychiatry

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Responsibilities

• Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "Is there anything else I can do for you?" customer service excellence pledge.
• Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
• Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
• Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations.
• Ensures environment is always regulatory ready, regulatory compliant, including maintaining a clean, comfortable environment for patients, families, friends and coworkers.

Qualifications

• High school diploma or equivalent; secretarial coursework preferred.
• Minimum of 6 months work experience, preferably in a healthcare setting.
• Excellent communications, interpersonal, organizational skills and ability to multitask and manage time effectively.
• Ability to read computer screens, forms and other documents and follow written and oral instructions.
• Ability to write clearly and legibly. Demonstrated competency with computers and keyboarding skills.
• Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgement and excellent customer relations skills.
• Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towards patients and families.
• Ability to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for long periods of time, stands and walks through department or facility as required.