Business Associate

City/State: Bronx, New York

About the Role

As an integral part of the team and contact person for the Care Center, the Business Associate is responsible for the business aspects of a patient's stay, the flow of information throughout the unit and between members of the patient care team, as well as patient-focused care within the Care Center.

Responsibilities

• Provides patient services in a manner which supports the patient's rights and dignity.
  • Provides information in a considerate and respectful manner.
  • Maintains confidentiality of patient information.
  • Ensures patient privacy by providing appropriate screening in an appropriate environment.
  • Refers questions from patients and families to appropriate personnel.
  • Respects the rights of patients and families to make informed health care decisions.
• Admits patients to the care center.
  • Registers patients for procedures.
  • Obtains and validates demographic and insurance data.
  • Discusses state mandatory regulations and what is to be expected upon admission.
  • Verifies and enters demographic and insurance information.
  • Collects deposits and precertifications, obtains authorization when necessary.
• Conducts patient registration utilizing a computerized system.
  • Conducts intake of new patients.
  • Enters financial information on the computer.
  • Reviews proof of family income for self-pay patients and assigns to sliding fee category.
  • Ensures accurate and complete financial, demographic, and insurance information.
  • Registers patients, generating the medical record, MR#, and account #.
  • Identifies and corrects inaccurate registration information, following up as necessary with HIM.
• Maintains census and charge information.
  • Assigns beds to incoming patients.
  • Updates the Admissions, Discharge, Transfer (ADT) System.
  • Compiles information and performs data entry for charge capture.
• Schedules appropriate tests, medical procedures, and follow-up appointments.
  • Maintains required records of admissions, discharges, transfers, and deaths.
  • Prepares various records and charts as required by normal patient unit clerical activities.
  • Schedules appointments and arranges transportation for patients leaving the unit for diagnostic testing and therapy.
  • Notifies Admitting, Nutrition, and other departments as required of pending admissions, discharges, transfers, and changes in patient status and needs.
  • Makes arrangements related to patient discharge, such as clinic appointments, referrals, valuables retrieval, and transportation.
• Performs secretarial duties on the patient care unit.
  • Interacts with patients and visitors.
  • Prepares and maintains all patient charts from admission through discharge.
  • Ensures all patient charts are complete and properly identified.
  • Performs other secretarial duties as directed by the Manager or charge designee.
  • Ensures that all demographic and insurance information is verified and accurately entered into the appropriate hospital systems.
  • Files all records designated for chart storage.
• Assists patients with guest services.
  • Arranges/assists with rental of television and telephone services.
  • Contacts Security to secure valuables.
  • Assists with patient mail and deliveries.
• Receives and maintains business office and inventory for the care center.
  • Picks up and distributes mail accordingly.
  • Maintains the department's file system.
  • Prepares new files and labels.
  • Maintains inventory of office supplies and equipment.
  • Orders office and patient care supplies utilizing the BIS/SAP system.
• Participates in the implementation of the treatment plan developed by the professional staff, patient, and family.
  • Assists other staff members in providing support for patient care activities.
  • Completes assignments within established time frames.
  • Ensures that all schedules are available and makes notations on schedules as appropriate.
  • Gives report to the oncoming Business Associates.
  • Participates in the orientation of new Business Associates.
  • Escalates problems to appropriate personnel for resolution as necessary.
  • Verifies insurance eligibility with third-party payors, employers, and other sources.
• Participates actively as a member of the health care team.
  • Complies with written policies and procedures.
  • Participates in Performance Improvement activities.
  • Performs job functions in a manner that promotes efficient use of resources.
  • Participates in staff and departmental meetings.
• Participates in educational activities.
  • Participates in the orientation of new personnel.
  • Completes mandatory educational programs annually online.
  • Participates in in-service and continuing education programs appropriate to the role.
• Complies with departmental and human resources standards.
  • Adheres to department dress code.
  • Exhibits appropriate behavior and demeanor.
  • Adheres to hospital and departmental standards for attendance and punctuality.
• Demonstrates the policies of infection control.
• Demonstrates the ability to perform all tasks as a Business Associate.
• Possesses knowledge of customer relations skills and communication techniques to interact effectively with patients of all ages.
• Integrates the standards of excellence into daily practice:
  • Respect: Honors and values each person.
  • Effective Communication: Effectively listens, conveys, and receives ideas, information, and direction.
  • Sensitivity: Demonstrates willingness and ability to listen and understand others' feelings, needs, and circumstances.
  • Professionalism: Demonstrates confidence, competence, and pride in work and appearance.
  • Exceeding Expectations: Assists others without being asked.
  • Courtesy: Treats everyone with kindness and care.
  • Teamwork: Builds cooperative, constructive working relationships.

Non-Clinical/Technical Competencies

• Customer Focus/Service Orientation: Meets patient/customer needs in a timely, positive, and professional manner.
• Quality of Work: Work performed is consistently accurate and thorough and at the expected level.
• Problem Solving: Identifies and carefully assesses situation/information/data before taking action within scope of practice and/or licensure/certification.
• Time Management: Uses time effectively and efficiently. Work is accomplished at the expected volume/level.
• Initiative: Takes timely and appropriate action in accordance with defined job responsibilities and operating within scope of practice and/or licensure/certification.
• Dependability: Requires minimum supervision, carries through effectively on all work assignments; is reliable; usually present and on time.

Requirements

• High School graduate or equivalent.
• Interpersonal skills to communicate and collaborate effectively with other members of the care center.
• 6-9 months of health care-related experience to become familiar with health care policies and procedures.
• Knowledge of keyboarding and basic computer skills.
• Knowledge of medical terminology preferred.
• Successful completion of Business Associate training program and competency-based orientation.
• Knowledge of insurance.

Pay

Hourly Rate: $28.00

Schedule

• Work Shift: Evening
• Work Days: Alternate weekends
• Scheduled Hours: 3 PM - 11:30 PM
• Scheduled Daily Hours: 7.5 hours