Business Assistant
The University of Georgia, chartered in 1785, is the birthplace of public higher education in America and the state’s flagship university. Located in Athens, approximately 65 miles northeast of Atlanta, UGA is ranked among the top 20 public universities in U.S. News & World Report, with enrollment exceeding 41,000 students across 19 schools and colleges.
About the role
The Business Assistant is a key member of the Physical Therapy Department and reports to the Physical Therapy Operations Coordinator. This role supports daily administrative functions, patient access, insurance processes, and overall clinic operations. The position provides front-office support, including managing patient scheduling, registration, insurance verification, and billing assistance, while ensuring efficient clinic flow and exceptional customer service. In collaboration with clinical team members and healthcare partners, the Business Assistant contributes to coordinated care delivery and enhances the overall patient experience.
Responsibilities
- Patient Access and Administrative Support (35%)
- Coordinate patient scheduling, registration, appointment management, and follow-up care.
- Ensure accuracy of patient demographic and insurance information.
- Manage incoming calls, messages, and inquiries, routing concerns appropriately.
- Monitor provider schedules to support appointment optimization and continuity of care.
- Maintain clinic records, forms, logs, and departmental documentation.
- Assist with departmental communications, meetings, and day-to-day operational activities.
- Insurance and Revenue Cycle Support (35%)
- Verify insurance eligibility, benefits, and authorization requirements.
- Accurately collect and document insurance information in accordance with departmental procedures.
- Support billing accuracy through verification of visit and insurance information.
- Prepare insurance and referral-related correspondence as needed.
- Educate patients on insurance coverage and financial responsibilities.
- Maintain and track insurance documentation and required reports to ensure compliance and accuracy.
- Clinical Operations Support (30%)
- Greet and assist patients, visitors, and referring providers in a professional and courteous manner.
- Facilitate efficient clinic flow by coordinating patient movement and provider needs.
- Maintain treatment areas, educational materials, and clinic supplies.
- Assist providers with non-clinical tasks and patient preparation activities.
- Support patient safety, confidentiality, infection prevention practices, and overall clinic readiness.
- Promote a clean, organized, and patient-centered environment.
Requirements
- High school diploma or equivalent and 2 years of related experience.
- One year of experience in a healthcare setting involving patient scheduling, insurance verification, prior authorization, patient registration, billing support, or related administrative functions (UHC Minimum).
Preferred Qualifications
- Associate or bachelor’s degree in business administration, Healthcare Administration, Accounting, or a related field.
- Three years of experience in a multispecialty medical practice, rehabilitation clinic, or hospital setting.
- Experience with electronic medical records (EMR) systems and medical insurance processes.
Skills
- Strong customer service, interpersonal, and communication skills.
- Solid understanding of medical insurance plans, eligibility verification, and reimbursement processes.
- Skilled in using EMR systems and Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced clinical environment.
- Strong organizational skills, attention to detail, and problem-solving abilities.
- Strict adherence to confidentiality, HIPAA, and UHC policies.
Physical Demands
Work is primarily conducted in a clinical setting and involves a combination of sitting, standing, computer use, telephone communication, and occasional lifting of clinic-related supplies.
Pay
$41,400.00
Schedule
Full-time, Monday–Friday, 8 am – 5 pm.