Business Applications Analyst

About the Company

Frette is a renowned leader in luxury linens and home furnishings, committed to delivering exceptional quality and craftsmanship to its clients worldwide. With a rich heritage spanning over a century, Frette combines tradition with innovation to create timeless products that elevate the living experience. The company prides itself on its dedication to excellence, sustainability, and customer satisfaction, establishing a prestigious reputation in the luxury retail and hospitality sectors.

About the Role

The D365 Business Systems Analyst at Frette plays a critical role in supporting and enhancing the company's Microsoft Dynamics 365 ecosystem, which includes modules such as Finance & Operations, Retail, and Customer Service. This position involves providing comprehensive implementation, training, and ongoing maintenance support to ensure seamless business operations. The analyst will analyze business processes, develop reports for operational insights, and advocate for the effective use of D365 applications across various business units. The role offers the flexibility of remote work following an initial two-week in-person training at our New York City office, making it an ideal opportunity for professionals seeking a dynamic and supportive environment.

Qualifications

• Four-year degree in computer science, accounting, business, or an equivalent field
• 3-5 years of experience working with Microsoft Dynamics 365 ERP applications, particularly Supply Chain, Finance & Operations, and Retail modules
• Experience with MS Dynamics 365 or AX ERP applications, including AP, AR, GL, Retail, Sales Order Processing, Purchase Order Processing, Inventory, and Project Accounting (preferred)
• Knowledge of PowerBI, SQL Server Management Studio (SSMS), and PowerApps (a plus)
• Retail, Wholesale, Logistics, or Finance experience (preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and adaptability to ambiguous situations
• Ability to communicate complex business processes and technical solutions effectively to diverse audiences
• Understanding of standard system implementation processes and software development lifecycle
• Strong team collaboration skills: flexible, friendly, and enthusiastic

Responsibilities

• Provide help-desk support for business applications questions, resolving issues related to application functionality and data integrity
• Assist in evaluating and directing IT requests to appropriate internal or external resources
• Develop and deliver training sessions for end users on ERP and D365 applications, maintaining comprehensive training documentation
• Develop and maintain operating procedures for business processes within D365 modules such as Retail, Wholesale, and Hotel Divisions
• Analyze complex business processes, documenting workflows using tools like MS-PowerPoint and MS-Visio
• Develop test plans for piloting new applications and upgrades, ensuring functionality aligns with business needs
• Create detailed requirements definitions for custom application development when existing solutions do not meet business process needs
• Participate in testing environments for application implementation and upgrade testing to ensure seamless deployment
• Promote the utilization of D365 applications across all business units, demonstrating their benefits and potential uses
• Develop presentations to communicate the advantages and functionalities of business applications to stakeholders
• Identify opportunities to leverage D365 applications to improve operational performance and business processes

Benefits

• Competitive annual salary of $85,000
• Flexible remote work arrangement after initial training period
• Comprehensive health and wellness benefits
• Opportunities for professional development and training
• Collaborative and inclusive work environment
• Access to cutting-edge technology and tools