Business Applications Analyst

Key Responsibilities

• Collaborate with business stakeholders to understand operational challenges and identify opportunities for system improvements.
• Gather, document, and analyze business and functional requirements.
• Translate business requirements into system configurations, enhancements, and integration specifications.
• Develop process maps, user stories, workflows, and business requirements documentation.
• Maintain Salesforce objects, fields, page layouts, flows, reports, dashboards, and security settings.
• Provide day-to-day application support and user assistance.
• Aid in data quality management and user adoption initiatives.
• Troubleshoot Salesforce issues and coordinate with vendors when necessary.
• Support testing and deployment of new Salesforce functionality.
• Assist in monitoring and supporting MuleSoft integrations.
• Work with integration developers to document data flows and integration requirements.
• Investigate and resolve integration-related issues.
• Support API documentation and integration governance activities.
• Participate in integration testing and validation efforts.
• Afford document management and collaboration initiatives.
• Create and maintain SharePoint pages, forms, and content structures.
• Ensure adherence to governance and records management policies.
• Support Power Automate workflow enhancements as needed.
• Configure channels, user permissions, and integrations in Slack.
• Aid in developing workflows and automation within Slack.
• Promote user adoption and collaboration best practices.
• Support integration between Slack and enterprise systems.
• Develop and maintain reports, dashboards, and analytics.
• Analyze business data trends and provide actionable insights.
• Aid management with KPI reporting and operational dashboards.
• Support data validation and reconciliation efforts across integrated systems.
• Provide end-user training and guidance.
• Develop and maintain documentation, procedures, and knowledge base articles.
• Support application onboarding for new employees.
• Act as a trusted advisor for business users seeking application guidance.

Qualifications

• Bachelor's degree in information systems, Business Administration, Computer Science, or related field.
• Minimum 5+ years of experience supporting business applications.
• Minimum 3+ years of Salesforce administration and support experience.
• Experience with MuleSoft or enterprise integration platforms.
• Experience with SharePoint Online administration.
• Experience supporting Slack or other enterprise collaboration platforms.
• Experience gathering business requirements and supporting technology projects.

Preferred Certifications

• ServiceNow Certified Administrator
• ServiceNow Certified Developer
• ServiceNow Certified Architect
• ServiceNow Certified Consultant
• ServiceNow Certified Solution Architect
• ServiceNow Certified Solution Architect - Application Development
• ServiceNow Certified Solution Architect - Platform Development
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security
• ServiceNow Certified Solution Architect - Service Management
• ServiceNow Certified Solution Architect - Application Management
• ServiceNow Certified Solution Architect - Platform Management
• ServiceNow Certified Solution Architect - Data Management
• ServiceNow Certified Solution Architect - Security