Business Application Analyst

About the role

The Business Applications Analyst role offers an opportunity to shape the backbone of Sonosite’s digital customer experience. As a key player overseeing vital business processes and driving data excellence within Salesforce.com, you'll directly influence how our customers interact with the company.

Responsibilities

• Regularly seek out new ways to improve processes and boost efficiency and value for stakeholders using Salesforce.com, the quote tool and other company solutions.
• Collaborate with the order management team to maintain consistent alignment between systems at all times.
• Manage departmental business processes across all lines of business to develop high-quality IT requirements, document those requirements into cases, and effectively convey clear business needs for IT projects and improvements.
• Manage SF.com objects, libraries, product setup, pricing, and marketing description translations across all business lines.
• Accountable for testing IT projects and enhancements to verify alignment with business requirements and the desired outcome.
• Serve as the main contact to troubleshoot and resolve functionality issues for all Salesforce and quoting users.
• Develop, publish, and maintain user documentation, quick reference guides, and work instructions; produce in-app guidance videos to enhance user engagement; and provide comprehensive user training.
• Able to implement updates to the quoting tool to ensure accurate configuration, appropriate discount thresholds, and effective control mechanisms.
• Manage new and existing user setup for multifactor authentication and navigation preferences.
• Notify parties of new releases, functionality in quoting tool and/or Salesforce.com.
• Apply best practices to contract management and support contract administrators globally.

Requirements

• Bachelor's Degree and/or a combination of education and work history 2-4 years of experience in the analysis, design, development, implementation, or administration of business processing systems or equivalent education.
• Experience with Salesforce.com is highly desired.
• A good understanding of the quote to cash process would be beneficial.

Qualifications

• Process-oriented, accountable and trustworthy.
• Excellent written and verbal communication skills.

Skills

• Thrives on data and provides key business insights based on analyzing multiple data sources.
• Takes initiative to identify what the business should be tracking and evaluating.
• Skilled at identifying and implementing innovative process improvements to enhance efficiency and value for stakeholders.
• Ability to think through problems and make actionable recommendations.
• Self-starter, good listening skills, and ability to meet project milestones.
• Good analytical and problem-solving skills.
• Good track record of positively managing conflict.

Benefits

• $80,000.00/yr - $100,000.00/yr depending on experience (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range).
• Insurance: Medical, Dental & Vision
• Life & Company paid Disability Retirement Plan (401k): 4% automatic
• FUJIFILM Sonosite matches 50 cents for every dollar you contribute, up to 6% of your salary.
• Paid Time Off: You can accrue up to 120 hours of PTO in your first year of employment PTO increases based on years of service
• Employee Choice Holidays: 32 hours additional paid time off, based on date of hire in the calendar year
• Paid Holidays: Eight (8) paid holidays per year

Pay

$80,000.00/yr - $100,000.00/yr depending on experience (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range).

Schedule

N/A