Business and Industry - Clinic Supervisor

About the role

Coffeyville Regional Medical Center, or "CRMC", is a 25-bed, non-profit, critical access hospital serving Southeast Kansas and Northeast Oklahoma since 1949. Although we can provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff.

Job Duties

• Supervise the daily work activities of CRMC Clinic Registration including pre-registration, benefit verification, registration for inpatient and outpatient services, and service pre-payment to ensure daily operations are maintained according to policy.
• Create and maintain an ongoing staff schedule and tracks time off requests.
• Train and coach staff for optimum performance in a constructive way by following our Human Resources policy.
• Coincide with patients for positive patient experience with accurate billing, establishing, payment plans, financial assistance, billing.
• Audit team members workloads to ensure that load leveling occurs due to job tasks and special projects.
• Afford customer service excellence to not only our patients but to staff and our internal – external customers.

Job Requirements

• Analytical ability to apply criteria and evaluate information to make decisions
• Strong verbal and written communication skills; and excellent interpersonal skills in teaming with patients, medical staff and the public
• Detail oriented with proven ability to multitask
• Professional appearance and ease in developing rapport with others
• Working knowledge EMR, payer contracts, HIM and admissions/registration practices
• Computer skills including MSOffice, Outlook, Meditech, preferred

Qualifications

• H.S. Diploma, G.E.D. or equivalent work experience in field, required.
• Associate degree in business, Healthcare Management or related field, preferred.
• 1-3 years’ experience in a customer service role.
• Healthcare environment of any kind would be preferred.
• 1-3 years’ supervisory experience, preferred.

Skills

• Strong analytical and decision-making skills
• Excellent verbal and written communication skills
• Detail-oriented with strong multitasking abilities
• Ability to develop and maintain positive relationships with patients, staff, and the public
• Proficiency in EMR, payer contracts, HIM, and admissions/registration practices
• Strong computer skills including MSOffice, Outlook, Meditech

Benefits

We offer a competitive benefits package which includes health, dental, vision, life, and disability insurance, as well as paid time off and retirement savings options.

Pay

The salary range for this position is $XX.XX - $XXX.XX per hour based on experience and qualifications.

Schedule

This position is full-time and works days.