Business Analytics Manager

Location: 4910 Tiedeman Road, Brooklyn, Ohio

About the role

The Consumer Bank Checking Acquisition & Marketing Analytics team is looking for a Business Analytics Manager to drive consumer household and checking portfolio growth. This role is for a player-coach—someone equally comfortable mentoring analysts and personally building campaign files, dashboards, and account and program valuations to enable the business. The role leads campaign strategy and audience design, checking and household growth forecasting, marketing spend forecasting for a multi-million-dollar annual budget, and performance analytics that connect marketing spend to measurable outcomes. It also leads the construction of business cases for the Checking Business and Performance Marketing teams covering new products, services, capabilities, and marketing channels.

The ideal candidate excels at building customer segmentation based on data signals and research, translating complex data into actionable insights, and communicating up and down the reporting chain. This fast-paced environment rewards a leader who stays calm under pressure, pivots quickly as priorities shift, and delivers rigorous analysis without losing sight of the big picture. The role requires proactively managing partners, solving multiple business problems, and prioritizing projects to meet tight deadlines. It offers a unique opportunity to shape the future of Consumer Banking acquisitions and deliver measurable outcomes while growing net new households.

Responsibilities

• Proactively solve business problems using complex data.
• Leverage knowledge of KeyCorp and line-of-business strategy, business, and competition to anticipate needs and make recommendations.
• Drive projects end-to-end; prioritize multiple projects and manage to tight deadlines.
• Review deliverables; coach others on approach and work product.
• Lead business partner interactions; drive for results and provide recommendations aligned with business priorities.
• Effectively communicate with team and business partners; articulate broad implications and impact of messages.
• Address challenging situations; anticipate and resolve conflict with managerial courage.
• Proactively coach and guide the work of others; serve as a mentor within and beyond the team.
• Manage integration of activities within the team.
• Perform other duties as assigned; responsibilities may change or new ones may be assigned.

Requirements

• Bachelor’s degree in Computer Science, Economics, Finance, Financial Mathematics, Statistics, or Natural Sciences (required).
• Master’s degree in Analytics, Computer Science, Economics, Finance, Financial Mathematics, Statistics, or Natural Sciences (preferred).
• Minimum of 5 years of relevant experience with a bachelor’s degree (required) or 3 years with a master’s degree (preferred).

Skills

• Proficiency in Microsoft Excel and PowerPoint for data presentation.
• Ability to write queries or code, including complex joins.
• Experience with business intelligence and data visualization tools to create impactful data stories.
• Proficiency in analytical programming languages such as Python, R, SQL, or Java.
• Understanding of process flow and automation.
• Ability to work with big data and navigate data warehouses or supply chains.
• Excellent written and verbal communication skills; ability to develop others’ writing and adapt messaging for the right audience and channel.
• Strong presentation development; ability to coach others on delivering effective messages and adapting presentations for senior audiences.
• Demonstrated leadership; may include managing direct reports; sought out for advice and mentorship.
• Ability to engage and partner at mid- to senior leadership levels; reputation as a collaborative and effective partner.
• Managerial courage; willingness to dissent and influence through persuasion and professional savvy.
• Understanding of line-of-business and KeyCorp strategy; ability to anticipate needs and make strategic recommendations.
• Critical thinking; ability to see the “bigger picture” and advise leaders on informed decision-making.
• Aligns with Key’s Values and Code of Conduct.

Physical Demands

• General office environment: prolonged sitting, frequent communication (in-person or phone), and PC/laptop use.
• Occasional lifting, pushing, or pulling of backpacks or computer bags up to 10 lbs.

Travel

Occasional travel, including overnight stays.

Schedule

Hybrid (3+ days in-office).

Pay

This position is eligible for a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the range may vary based on skills, experience, and geographic location. The role also includes eligibility for incentive compensation, such as production, commission, or discretionary incentives.

Benefits

For a list of eligible benefits, click here.