Business Analytics Analyst III

About the role

This is an opportunity to play a meaningful role in shaping the future of customer engagement at GEICO. You'll work with cross-functional partners, leverage modern analytics tools, and help deliver insights that directly influence customer experience, operational efficiency, and business outcomes.

Responsibilities

• Query databases and extract requested data and information.
• Partner with the Customer Experience team to support strategic goals and business objectives.
• Participate in process improvement initiatives and identify opportunities to streamline operations through automation and innovation.
• Analyze business performance results and prepare summaries and insights for leadership.
• Prioritize, monitor, and manage multiple requests and projects while meeting deadlines.
• Monitor customer and operational trends and regularly communicate findings to Customer Experience leadership.
• Develop, maintain, and enhance reports, dashboards, and analytical tools that support operational and management objectives.

Requirements

Required qualifications

• Experience working as an Analyst or in a similar analytical role within an insurance organization.
• Strong organizational, time management, and prioritization skills.
• Demonstrated ability to solve business problems and produce high-quality work products.
• Ability to work effectively both independently and within a team environment.
• Strong multitasking and organizational skills.
• Ability to learn and apply large amounts of technical and procedural information.
• Strong verbal and written communication skills.
• 5+ years of relevant work experience preferred.
• Advanced proficiency with: Power BI, SharePoint, Microsoft Excel, Microsoft Office Suite.

Preferred qualifications

• Experience with: SQL, SAS, Oracle, Snowflake.

Benefits

• Competitive pay, benefits, and flexibility to support your well-being and future.
• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative culture rooted in shared success.

Schedule

Hybrid schedule – 3 days a week in office.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.