Business Analyst, Workforce Optimization

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We leverage AI-native technology to support more than 170 million people worldwide through partnerships with leading employers, health plans, and partners. This role is part of the Workforce Optimization team, focusing on ensuring the right people and capacity are in place to meet member and provider needs efficiently.

Responsibilities

• Lead short-term frontline team members' scheduling efforts, including weekly shift planning, intra- and inter-day changes, and RTA.
• Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.
• Leverage AI and broader automation tools to maximize the quality of your output and the efficiency of your work.
• Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible.
• Serve as a strategic partner to Care Operations leadership, providing guidance on resourcing decisions and capacity planning.
• Act as a key liaison for Care Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.

What You’ll Bring

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field.
• Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech).
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred.
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis.
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

Success Looks Like

• Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the Care Operations teams.
• Care Operations SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your scheduling work.
• Workflow efficiency: Reduce time and effort required to run recurring workforce processes through AI and automation.
• Internal partner satisfaction: Care Operations leadership views you as a trusted strategic partner, not just an analytics provider.

Qualifications

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field.
• Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech).
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred.
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis.
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

Pay and Benefits

The target base salary range for this position is $106,500-$118,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Benefits Provided By Spring Health:

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• We offer access to Noom, a weight management program tailored to your unique needs and goals.
• We provide fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• We connect employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• We offer sponsored child care, back-up care, and elder care through BrightHorizons.
• We provide up to $1,000 Professional Development Reimbursement a year.
• We make a $200 per year donation matching to support your favorite causes.