Business Analyst (with Power BI)

About the Role

CGI is seeking a dedicated Business Analyst with a passion for solving business problems to join our team in Knoxville, TN, in a hybrid environment. As a full-time consultant, you will solve important business and technical problems for local, enterprise clients, working alongside a team of like-minded professionals to make an impact with both internal and client partners.

Responsibilities

• Lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a complex AWS-based technology environment.
• Conduct root cause analysis (RCA) and identify recurring technology issues.
• Drive long-term corrective actions and implement strategic improvements to reduce repeat incidents.
• Lead cross-functional initiatives and analyze production trends to deliver enterprise-wide solutions.
• Collaborate with business and technology stakeholders to define governance processes and support strategic planning.
• Oversee complex technology programs and communicate effectively with both technical teams and executive leadership.
• Document complex business and technical requirements.

Requirements

• 2+ years of experience in problem management, production support, or enterprise IT operations.
• Strong background in Problem Management, Root Cause Analysis (RCA), and long-term incident remediation.
• Experience leading complex, cross-functional technology programs and enterprise initiatives.
• Advanced data analysis skills with the ability to consolidate, model, and interpret large datasets.
• Hands-on experience with Power BI, SQL, and reporting/dashboard development.
• Working knowledge of AWS services, particularly CloudTrail, CloudWatch, Systems Manager, and AWS governance tools.
• Experience managing incidents and workflows using ServiceNow.
• Familiarity with IT governance and operational frameworks such as ITIL and/or COBIT.
• Ability to identify technology trends and recommend proactive improvements that enhance system reliability.
• Strong production support and troubleshooting experience in enterprise environments.
• Excellent communication skills with the ability to present technical findings to executive leadership.
• Proven ability to influence stakeholders across multiple technology teams and business units.
• Strong organizational, planning, and prioritization skills while managing multiple initiatives.
• Experience using Jira, SharePoint, Visio, Microsoft Office Suite, and collaboration tools.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Business, Engineering, or a related field (or equivalent professional experience).
• ITIL Foundation, PMP, or Agile certifications are preferred but not required.
• Financial services experience is preferred, particularly within highly regulated environments.

Skills

• Strong analytical thinking and leadership skills.
• Self-driven professional with a continuous improvement mindset.

Pay

A reasonable estimate of the current compensation range for this role in the U.S. is $46,400 to $110,100.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.