Business Analyst with Mortgage

Duration: 6+ Months Contract | Location: Raleigh, NC

About the role

Produce quality business requirement artifacts – may include Business Process Models, User Stories, Use Cases, Business Rules, Non-Functional Specifications, and User Interface Design Specifications – for the largest and most complex projects. Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

Responsibilities

• Coordinate multi-team projects to determine what work your team may need to build in tandem with other teams; organize and prioritize the team's product backlog to match.
• Dive deep in understanding loan processes and workflows within pods to understand how enhancements will impact borrower experience, sales & operations, and other downstream functions.
• Put the customer and/or end users first when researching a new feature or enhancement.
• Work quickly to identify the right SMEs and stakeholders to gather information needed to document new features or enhancements and how they solve business problems.
• Act as a liaison and translator to end users, customers, and stakeholders.
• Self-starter, self-motivated, proactive, and take initiative without asking for permission.
• Set and negotiate deadlines; work comfortably with technical and business teams.
• Work directly with product development teams answering questions that arise through discovery during software implementation efforts.
• Track, quantify, and share wins gained from deployed system features and process enhancements.
• Remain engaged throughout the whole product development life-cycle, keeping quality high while keeping the end user and customer top of mind.
• Work directly with all levels through senior and executive management across the organization as the highest-level functioning expert.
• Provide walk-throughs and demos of completed software features to the business.
• Clearly communicate and set and re-set expectations with executive management on the team's backlog, completed work, planned work, challenges, and needed support.

Requirements

• Overall 10 to 15 years of experience.
• Mortgage insurance domain experience within mortgage servicing.