Business Analyst – UAT & Modernization

Position Overview

We are seeking an experienced Business Analyst - UAT & Modernization to support the Pennsylvania Public Utility Commission (PUC) as part of its Project Management Office (PMO). This role supports application modernization, technology upgrades, infrastructure initiatives, system migrations, and other complex technology projects, with a strong emphasis on requirements traceability, solution validation, User Acceptance Testing (UAT), business readiness, and transition to production. The ideal candidate combines strong traditional business analysis capabilities with hands-on experience translating requirements into structured validation scenarios, coordinating UAT activities, identifying solution gaps, and ensuring that technology changes successfully meet business and operational needs.

Key Responsibilities

• Elicit, analyze, validate, and document business and functional requirements, business rules, workflows, processes, and acceptance criteria.
• Facilitate discussions with business stakeholders, Project Managers, Application Development teams, architects, technical teams, vendors, and other project partners.
• Develop current-state and future-state process documentation, workflows, gap analyses, business impact assessments, and other structured analysis artifacts.
• Maintain end-to-end requirements traceability across solution decisions, validation activities, defects, changes, and stakeholder acceptance.
• Evaluate proposed technology solutions against documented business requirements, processes, constraints, and intended outcomes.
• Identify and communicate solution gaps, dependencies, impacts, risks, and issues requiring analysis or resolution.
• Translate validated requirements and business processes into structured UAT scenarios, test cases, and acceptance criteria.
• Coordinate business testers, testing schedules, test execution, validation results, defect tracking, and stakeholder acceptance.
• Support functional UAT, regression testing, business process validation, and data validation as appropriate for each initiative.
• Support business and operational readiness for application releases, technology upgrades, infrastructure changes, system migrations, and production cutovers.
• Contribute to readiness assessments, cutover planning, stakeholder communications, post-implementation validation, and transition-to-production activities.
• Assess stakeholder and user impacts and develop appropriate user documentation, job aids, training materials, release communications, and adoption resources.
• Independently manage assigned analysis activities and competing priorities while proactively communicating progress, risks, gaps, issues, and recommendations.

Required Qualifications

• Demonstrated experience performing business analysis for application modernization, technology upgrades, infrastructure initiatives, system migrations, or other complex technology projects.
• Strong experience eliciting, analyzing, documenting, validating, and maintaining business and functional requirements across business and technical stakeholder groups.
• Experience developing current-state/future-state processes, workflows, gap analyses, impact assessments, business rules, and acceptance criteria.
• Experience evaluating proposed technology solutions against business requirements, processes, constraints, and intended business outcomes.
• Hands-on experience developing and coordinating UAT or other business validation activities, including requirements-based test scenarios, test execution, defect management, traceability, and stakeholder acceptance.
• Experience supporting release readiness, application readiness, migrations, production cutovers, regression validation, and post-implementation activities.
• Excellent analytical, facilitation, organizational, professional writing, and verbal communication skills.
• Ability to work independently, manage competing priorities, navigate ambiguity, identify risks and gaps, and develop well-reasoned recommendations.
• Ability to work onsite in Harrisburg, PA two days per week, with Wednesday mandatory.

Highly Desired Qualifications

• Experience with Azure DevOps or comparable project/test-management tools for requirements, test cases, validation results, defects, and delivery artifacts.
• Experience supporting internally developed applications, particularly CAI, InfoMap, or comparable regulatory/operational systems.
• Experience supporting Pennsylvania Commonwealth, state/local government, regulatory, compliance, or other public-sector environments.
• Experience documenting statutory requirements, regulatory business rules, operational procedures, and complex workflows.
• Experience working across business, development, architecture, infrastructure, vendor, and project-management teams.