Business Analyst – Transit

About the role

This opportunity involves supporting a major fare payment modernization program for a public transit agency in Philadelphia, Pennsylvania. The successful candidate will be a Business Analyst – Transit PMO.

Responsibilities

• Support PMO activities for a large-scale transit technology and fare payment modernization program.
• Cook up and document business and functional requirements.
• Facilitate stakeholder interviews and requirements workshops.
• Ensure business requirements are accurately communicated to system integrators, vendors, and technical teams.
• Support review and validation of system designs against documented business requirements.
• Act as a liaison between agency stakeholders, consultants, vendors, and project teams.
• Support coordination among multiple project participants and workstreams.
• Participate in design reviews, stakeholder reviews, and project governance meetings.
• Aid in documenting decisions and ensuring alignment across stakeholders.
• Support testing preparation, test planning, and test execution activities.
• Aid in User Acceptance Testing (UAT) coordination and defect tracking.
• Document issues and monitor resolution activities.
• Sustain project documentation and configuration-controlled records.

Requirements

• Bachelor's Degree in Business Administration, Information Systems, Transportation, Public Administration, Engineering, or a related field.
• Minimum of five (5) years of post-education experience as a Business Analyst, Project Analyst, PMO Analyst, or similar role.
• Experience supporting public transit agencies, transportation organizations, or large technology implementation programs.
• Demonstrated experience gathering and documenting business and functional requirements.
• Experience facilitating stakeholder meetings, workshops, and working sessions.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Experience using requirements and project collaboration tools such as Jira, Confluence, Azure DevOps, Visio, or similar platforms.
• Ability to work onsite at the client location in Philadelphia, PA five (5) days per week.

Preferred Qualifications

• Experience supporting fare collection or account-based ticketing systems.
• Experience working within a Program Management Office (PMO) environment.
• Experience supporting large-scale system implementation, migration, or modernization programs.
• Experience supporting system integrators, software vendors, or technology deployments.
• Experience with testing coordination, User Acceptance Testing (UAT), and issue management.
• Familiarity with transit technologies such as fare collection systems, customer information systems, asset management platforms, scheduling systems, or operational technologies.