Business Analyst - Sportsbook Coordination

About the role

Hard Rock Digital is building a team that resonates with passion for learning, operating, and building new products and technologies for millions of consumers. As the Business Analyst, Sportsbook Coordination, you will be the analytical and operational efficiency engine of the Hard Rock Digital Sportsbook operations. You will get under the hood of how the Sportsbook operates, document it clearly, and turn that understanding into practical and measurable improvements. This role focuses on improving processes, mapping workflows, gathering requirements, identifying inefficiencies, and proposing changes to enhance cross-team collaboration.

The ideal candidate is highly analytical, curious, detail-oriented, comfortable with ambiguity, and able to turn complex problems into solutions.

Responsibilities

• Analyze existing Sportsbook processes across teams to identify inefficiencies, redundancies, manual effort, and opportunities for improvement.
• Facilitate working sessions and discussions with key stakeholders to uncover needs, pain points, and dependencies while turning those pain points into actionable improvements.
• Translate business needs into clear, actionable specifications, user stories, and acceptance criteria that technical and non-technical teams can act on and comprehend.
• Support new workstreams by documenting requirements, mapping dependencies, and tracking assigned steps through to completion.
• Conduct gap analysis between current capabilities and desired outcomes, and recommend practical improvements within established coordination frameworks.
• Monitor and maintain process documentation, trackers, and templates.
• Escalate risks, blockers, and emerging issues early so they can be resolved before they affect the wider Sportsbook.
• Create clear process maps and workflow documentation that capture current and future states, using tools such as Confluence, JIRA, Slack, Monday.com, and Lucidchart.

Requirements

• Proven experience as a Business Analyst or in an operations, coordination, or process improvement role.
• Sportsbook or gaming experience preferred but not required.
• Detail-oriented with strong written and verbal communication skills.
• Experience working across multiple teams on complex problems.
• Highly detail-oriented and process-driven with a strong sense of personal ownership.
• Comfortable leveraging tools to automate reporting and documentation.

Benefits

• Competitive pay and benefits.
• Flexible vacation allowance.
• Flexible work from home or office hours.
• Startup culture backed by a secure, global brand.
• Opportunity to help shape the future strategy of the Sportsbook.

About Us

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision is built on fostering a diverse and inclusive work environment where, regardless of background or beliefs, you feel able to be authentic and bring all your talent into play. We celebrate you being you and are an equal opportunities employer.