Business Analyst Specialist

Essential Functions JOB DESCRIPTION Engaging with Customers Responsible for building and maintaining a strong business-IT relationship with a key stakeholders and leaders to enable open communication and clear expectations regarding application development delivery. Engage with customers to understand their needs and ensure prioritization and alignment to business strategic objectives. Act as a point of escalation on active initiatives. Planning Prepares business cases working with business partners.Collaborates heavily with Program Managers to initiate large projects, including resource planning, estimation, governance, approval, and kickoff.Contribute to the approach for requirements elicitation and methods for requirements management and communication.Ensures business opportunities and objectives are clearly articulated.Performs feasibility analysis as required for projects. Analysis, Design, Execution Assists with process improvement and/or reengineering.Performs requirements elicitation, using techniques per plan.Documents requirements, establishes scope and objectives.Prioritizes requirements working with business partners and creates conceptual prototypes and mock-ups.Uses business process modeling, traceability and quality management techniques per methodology.Performs requirements management and communication; apply best practices for effective communication and problem-solving.Complies with Change Management practices Leadership Will take on assignments for large projects, and others as assigned.Monitors the technical team solution to ensure requirements fulfillment and solution evaluation.In conjunction with Program Manager and business partners, manages strategy, approach and needs of incoming projects within function.Leads and coordinates activities associated with requirements management vehicles.Provides coaching to other BAs assigned to projects to successfully accomplish objectives. Measurement Performs and documents quality assurance testing.Facilitates and documents end user acceptance testing.Accountable for Service Level Agreements.Reviews and monitors the effectiveness of business analysis via outcomes and lessons learnedProvides status reports and health metrics to Program Manager on a regular basis. Additional Responsibilities Performs related work as required or as delegated by supervisor.After-Hours Work: This position requires availability to work after regular business hours (evenings, nights, weekends) as needed for implementing system changes, updates, and maintenance activities. These activities are crucial for minimizing disruption to business operations and ensuring system stability.On-Call Duty: The employee will participate in a rotational on-call schedule to provide technical support outside of regular business hours, including evenings, nights, weekends, and holidays.Response Requirements: While on-call, the employee must be available to respond promptly to urgent issues, critical situations, and system alerts. This requires the ability to be contacted within a specified timeframe and initiate problem resolution as quickly as possible.Troubleshooting & Incident Response: On-call duties involve identifying, diagnosing, and resolving technical problems, including system failures, security incidents, and application bugs.Compensation: Compensation for on-call hours and after-hours work will be provided in accordance with Civil Service requirements and company policies. This includes any applicable overtime pay for non-exempt employees. Qualifications Training and Experience: Bachelor's Degree, from an accredited college or university, with major course work in Information Technology, Business, or related area and six years of related progressively responsible experience. Experience in design and implementation of commercial software (Oracle EB8, SAP, Maximo, GIS, laboratory information management (LIMS), water information management (WIMS), pretreatment information management, Prolog, etc.). Desirable Knowledge Skills And Abilities Business educationExperience with ITIL framework and IT product methodologies.Familiarity with testing techniques and softwareBusiness acumen coupled with technical aptitudeExperience working on technology and application development projects including developing technical requirementsStrong data analysis skills, experienced in SQL and ExcelStrong listening skillsStrong research skills with attention to detailExperience developing functional and non-functional requirementsExcellent written and verbal communication, including technical writing skills; consultative approachAbility to conduct cost/benefit analysis and business case developmentRecognized within the organization as demonstrating expertise in business analysis methods and techniquesExperience working closely with team members during solution development and product launchExperience developing use casesExperience developing data and/or process flowsMust be able to work independently and proactivelyExcellent organizational, analytical, and independent problem-solving skillsDemonstrated successful performance with giving presentations to both small and large audiences, and coordinating and completing multiple tasks within established and changing deadlinesAbility to contribute and collaborate effectively as a member of a highly-functioning and productive teamDemonstrated understanding of client relationship management, process mapping and improvement, project management, and production supportProven ability to provide business analysis to meet customer expectationsDemonstrated understanding of business analyst tools and techniques; demonstrated proficiency using MS Office and Visio Special Requirement Pursuant to MSD's "Substance Abuse Policy and Procedures," this position has been designated as non-safety sensitive and candidate must pass a Non-D.O.T. Drug Test for this position. Employees occupying this position are not subject to Federal (D.O.T.) Drug and Alcohol Testing Regulations. Employees of MSD must have a meets expectations. Physical Demands Sitting for long periods Repetitive movements of the fingers, hands, wrists, and arms are required for tasks like typing and using a mouseVisual demands due to intensive computer screen viewingFrequent speaking and hearing For Service Desk, Network, and Asset Management positions, the following should be added under Physical demands: Lifting and carrying: Moving and setting up computer equipment, such as desktops, monitors, and servers. This can require lifting up to 40 pounds or more.Mobility in confined spaces: Crouching, kneeling, or crawling under desks or in tight server rooms to connect cables or troubleshoot equipment. Physical Demands Stationary Position: Frequently Move/Traverse: Frequently Stationary Position/Seated: Frequently Transport/Lifting: Occasionally Transport/Carrying: Occasionally Exerting Force/Pushing: Rarely Exerting Force/Pulling: Rarely Ascend/Descend: Rarely Balancing: Rarely Position Self/Stooping: Occasionally Position Self/Kneeling: Occasionally Position Self/Crouching: Occasionally Position Self/Crawling: Occasionally Reaching: Occasionally Handling: Occasionally Grasping: Occasionally Feeling: Occasionally Communicate/Talking: Frequently Communicate/Hearing: Frequently Repetitive Motions: Frequently Coordination: Frequently Work Environment Extreme cold: RarelyExtreme heat: RarelyHumidity: RarelyWet: RarelyNoise: OccasionallyHazard: RarelyTemperature Change: RarelyAtmospheric Conditions: RarelyVibration: Rarely About Us The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. As one of the most recognized employers in the region and a fixture in the downtown area, MSD employs over 900 individuals in a wide-range of roles including skilled crafts and laborers, engineering, information technology, finance, human resources and administration support. We invite you to be part of the team!