Business Analyst, Senior (Temporary)

Responsibilities

• Manages the relationship between business partners, the IT Department and vendors relative to requirements, solutions, and priorities.
• Works with business partners to determine the alignment of initiatives with business goals and value.
• Develops and maintains advanced knowledge of the capabilities and functions of the assigned applications and software products.
• Uses this knowledge to recommend optimal solutions to business requirements that best leverage these products using best practice methodologies.
• Affords cross-functional impact of changes to business processes.
• Assists in all aspects of solution development and deployment activities except for coding.
• Emphasizes scope definition, requirements definition, system configuration, testing, and deployment.
• Develops and documents new processes and solutions.
• Performs system support activities and ensures production support service levels are met.
• Assists in upgrade and migration activities, ensuring these meet business requirements and goals.
• Creates training documents and system documentation.
• Ensures that IT practices and policies are adhered to and aligned across the enterprise.

Qualifications & Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 6 years of experience in CRM and SAP Quote to Sales area working on multiple SAP and software development projects.
• Advanced project management skills. Capable of managing concurrent projects successfully.
• The projects may involve more than five additional resources, be cross-functional, and involve more than 500 hours of effort for the total team.
• Strong written and verbal communication skills, as well as presentation skills. Ability to communicate complex ideas in plain language.
• Good listening skills and ability to fully understand concepts by asking good questions.
• Collaboration and vendor management skills.
• Strong problem-solving skills. Applies a methodical and disciplined approach that emphasizes the long-term perspective.
• SME with respect to assigned software and application tools.
• Dependable business acumen, with the ability to separate high-value initiatives from low-value ones and articulate the difference.
• A capable influencer that can inspire confidence and credibility. Displays a willingness and ability to influence others' opinions where appropriate.
• Ability to work closely with third party vendors, i.e. system integrator.
• Strong understanding of CRM and SAP tools in the following areas of Quote to Cash: Order processing, Pricing logic, Sales operations, Customer interactions, Workflow and process automation, Business performance and customer behavior, Customer data - centralizing, accessing, reporting, managing.
• Good understanding of web application architecture and relational databases.
• Able to translate business needs into terms technical experts can easily understand and respond to.
• Demonstrates ability to grasp newer technologies relevant to the areas assigned.
• Utilizes Software Development Life Cycle and Application Security best practices to manage project activities.
• Prior experience with Oro CRM product preferred.
• Advanced understanding of business concepts for the functional areas to be supported.
• Ability to interact with vendors and personnel at all levels of the company to obtain, analyze, and discuss business intelligence processes and solutions.
• Must be able to query and analyze business data using SAP GUI, a Relational Database tool, or other third-party tools.

Pay

The pay range for this role is $110,600 - $132,680.

Benefits

We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.