Business Analyst - Safe and Smart Workplace

Essential Duties & Responsibilities

• Own day-to-day operation, configuration, and administration of SSW systems and platforms.
• Maintain workflows, approval structures, data configurations, and overall system usability.
• Perform configuration changes and minor enhancements; escalate complex technical needs to the Global Technology team.
• Provide documentation, training, and user support.
• Support and improve workflows across inventory, warehouse, and field service operations.
• Reduce administrative friction and improve visibility into operational processes and handoffs.
• Serve as a functional system owner and operational partner, balancing day-to-day system administration with ongoing workflow and reporting improvements.
• Partner with Business Intelligence to develop and maintain dashboards and reporting (e.g., Power BI).
• Analyze data to identify trends, inefficiencies, and improvement opportunities.
• Support planning and performance tracking through structured reporting.
• Work with stakeholders to understand processes, identify gaps, and define requirements.
• Translate business needs into actionable requirements for system and reporting enhancements.
• Support testing, implementation, and adoption of changes.
• Document workflows, data definitions, and reporting logic to improve consistency and transparency.
• Partner with SSW, Finance, IT, Operations, and Enterprise Architecture teams.
• Support change management and user enablement efforts.

Education & Experience

• Minimum Requirements: Bachelor’s degree or equivalent professional experience, 3–7+ years of experience in Business Analysis, Operations, or Systems-related roles, experience supporting or administering enterprise business systems.
• Desired Experience: Experience in an IT reseller, technology services, or distribution environment, experience with Microsoft Dynamics 365 or similar platforms, experience with inventory, warehouse, or field service systems, experience with reporting and analytics tools (e.g., Power BI).

Skills & Abilities

• Analytical Thinking – able to interpret data and deliver actionable insights.
• Systems Ownership – comfortable administering business applications, including configuration and user support.
• Attention to Detail – strong focus on data accuracy and system integrity.
• Communication & Collaboration – effective partner to leadership and cross-functional teams.
• Process Improvement Mindset – proactive in identifying and recommending practical improvements.
• Time Management – able to prioritize competing requests in a fast-paced environment.
• Operational Curiosity – willingness to learn and support adjacent roles to drive continuous improvement.