Business Analyst - Revenue Operations Vendor Services - PA/WV

About the role

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. Employment Type Preferred location is Reading, PA, Greensburg, PA or Fairmont, WV. The successful candidate should reside within FirstEnergy’s territory in PA or WV. This position is part of the Human Services Energy Conservation Department and reports directly to the Department Supervisor.

Responsibilities

• Ensure compliance with state regulations and company policies while supporting the effective delivery of low-income usage reduction programs.
• Oversight of contractor quality and compliance, management of program budgets, and monitoring of vendor performance.
• Serving as the primary liaison for third-party service providers.
• Data analysis and reporting to identify trends, drive continuous improvement, support strategic decision-making, and ensure vendors meet performance expectations and contractual deliverables.
• Conducting quarterly vendor performance reviews and addressing operational issues as they arise.

Qualifications

• A two- to four-year degree in a related discipline is preferred, along with a minimum of four years of professional-level experience.
• In lieu of a degree, seven years of related experience at an exempt (professional) level is required, including data reporting, analysis, costing, and strategic recommendations.
• Experience managing programs, projects, or vendor relationships.
• Demonstrated ability to build collaborative relationships through respectful communication, active listening, and professional interactions with employees, contractors, customers, and other stakeholders.
• Knowledge of energy efficiency programs, building science, conservation technologies, and industry best practices preferred.
• Familiarity with utility operations, customer energy usage, and applicable state regulations is a plus.
• Strong analytical and problem-solving skills with the ability to interpret data and develop actionable recommendations.
• Demonstrated ability to build collaborative relationships with internal stakeholders, contractors, and external partners.
• Effective leadership, organizational, and project management skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong customer focus with a commitment to delivering high-quality results.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Access.
• Strong attention to detail and commitment to accuracy.
• Willingness to travel occasionally throughout the FirstEnergy service territory.