Business Analyst – Retail Operations & Process Automation

Bathshack is one of the UK and Ireland's fastest-growing bathroom retailers. We're looking for a Business Analyst who genuinely understands how a busy, multi-channel retail operation runs—someone who has spent real time in warehouse, logistics, retail, or similarly fast-paced operational settings and now wants to use that grounding to fix the friction points that slow a growing business down.

About the role

You'll be embedded across warehouse, logistics, finance, customer service, and e-commerce, tracking down inefficiencies and turning them into slick, scalable solutions—some powered by AI, others a simpler process fix or system integration. Ideally, you’ll be based in our Antrim Head Office, with the ability to travel to our other locations. Some working from home may also be possible.

Responsibilities

• Get embedded across departments—warehouse, logistics, finance, customer service, and e-commerce—to understand how things really work.
• Identify inefficiencies and friction points, and build a prioritised transformation roadmap.
• Experiment with AI tools and build lightweight AI-powered tools and automations to solve real operational problems.
• Write clear briefs for internal developers or external agencies, and own projects through to delivery.
• Build trusted relationships across the business so problems surface to you early.

Requirements

• 3–5 years' experience in a business analyst, operations, or process improvement role.
• Genuinely curious, with energy for understanding how complex operations work.
• Hands-on experience with AI tools, keen to experiment and build, not just observe.
• Strong communication skills, able to translate operational problems into clear technical briefs.
• Organised enough to manage a roadmap and multiple concurrent projects.
• Experience in a retail, warehouse, or office environment.

Nice to have

• Experience with low-code/no-code platforms.
• No development background required—just enough understanding to know what's technically feasible.

Why this role is interesting

• Rare opportunity to build a transformation function from scratch in a fast-moving retail business.
• Direct access to senior leadership and genuine influence over how the business evolves.
• Cross-functional scope—no two weeks will look the same.
• AI is central to the role, not an afterthought—you'll have real freedom to experiment.
• The e-commerce team is already ahead of the curve on automation and AI; you'll have experienced colleagues to learn from and build with.
• Real career growth potential as the transformation roadmap expands and the function matures.

Pay

£32,000–£36,000

Benefits

• Your birthday off—celebrate your day, on us.
• Milestone awards—additional holiday at 3 and 5 years’ tenure.
• Perks card—exclusive discounts on retail, travel, and more.
• Staff discount—because your bathroom deserves the best too.
• Employee Assistance Programme for 24/7 wellbeing support.
• Pension options including salary sacrifice.
• Recognition through our Mighty Duck scheme and ongoing professional development via Bathshack Academy.

Our Values

• Trust & Team Spirit – Support each other, succeed together.
• Ultimate Customer Focus – We're dedicated to helping customers win.
• Bold, Brave & Market Leading – We think big, build with purpose, and never settle.
• Smart & Sustainable Growth – Growing with intention, ambition, and speed.