Business Analyst – Quality (Microsoft D365 F&O ERP Global Deployment)

Main Functions

We are seeking a skilled and dynamic Business Analyst with hands-on experience in Microbiology, Quality Control, Quality Assurance, or related field to join our team for a global Microsoft Dynamics 365 Finance & Operations (D365 F&O) ERP deployment project. The successful candidate will play a crucial role in the design, implementation, and optimization of D365 F&O Quality module. As a Business Analyst, you will act as the liaison between business stakeholders and the technical team, ensuring that the ERP solution meets the company’s operational needs and global standards. Your expertise in Quality will help streamline our operations, reduce costs, and improve overall efficiency.

Tasks

• ERP Implementation & Configuration: Collaborate with business stakeholders to understand, document, and analyze functional requirements.
• Translate business requirements into effective D365 F&O solutions, including configuration and design for module integration.
• Facilitate the implementation and support of D365 F&O to enhance business processes while resolving complex situations and handling operational escalations.
• Support the global deployment of D365 F&O, with a focus on the Quality module.
• Support configuration of D365 F&O modules in line with global best practices, ensuring optimal system performance and alignment with business needs.
• Stakeholder Management: Work closely with cross-functional teams (Customer Service-Warehouse, Procurement, Production, IT, and Finance) to ensure smooth deployment and integration of D365 F&O.
• Facilitate workshops, meetings, and discussions with key stakeholders to gather insights and validate solutions.
• Training & Documentation: Develop and deliver user training materials and sessions to ensure effective adoption of D365 F&O.
• Create and maintain detailed documentation of business processes, system configurations, and user guides.
• Data Management & Reporting: Collect data from plants in the proper format to be transferred into D365 F&O.
• Collaborate with the reporting team to design custom reports and dashboards that provide actionable insights into Quality.
• Testing: Develop and execute test plans to validate system configurations and integrations.
• Ensure that the module meets business requirements.
• Ensure compliance with quality standards and processes within the ERP system.

Technical Skills

• Bachelor’s degree in Microbiology, Quality Control, Quality Assurance, or related field.
• Minimum of four to five years of experience in Microbiology, Quality Control, Quality Assurance, or related field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft suite (Word, Excel, PowerPoint).
• An asset: Experience with Microsoft Office D365, Experience with an ERP, Hands-on a Laboratory Information Management System (LIMS), Knowledge of SQL, Power BI, or other reporting tools.

Personal Abilities

• Strong analytical, problem-solving, and decision-making skills.
• Strong attention to details.
• Excellent communication and interpersonal skills.
• Capable of both autonomous work and with the ability to work effectively with cross-functional teams.
• Able to manage multiple tasks and priorities in a fast-paced global project environment.
• Fluency in spoken and written English.
• An asset: Verbal and written communication skills in French.

General Criteria

• Ability to travel internationally (25% of the time).

About the Role

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 6,500 people working in more than 45 countries on 5 continents. Lallemand's corporate division encompasses all of the support services offered to our branches. Its goal is to optimize internal processes, ensure that your operation is running smoothly, and that your strategy is well thought-out. Our corporate branch's head office is located in Montreal, Canada, and relies on a team that specializes in: Management; Finance and accounting; Engineering; Research and Development (R&D); Human Resources (HR); and Information Technology (IT).