Business Analyst, Process Improvement & Automation, Road US
Summary
The Business Analyst, Process Improvement & Automation supports transportation brokerage operations by assisting with business analysis, process improvement, reporting, and technology-enabled solutions. This role partners with agent owners, operations, sales, finance, and corporate support teams to understand business processes, identify opportunities for improvement, and support initiatives that enhance operational efficiency, customer service, and business performance.Duties & Responsibilities
Assist with evaluating business processes and operational workflows to identify opportunities for improvement.
Partner with agent owners, operations, sales, finance, and corporate support teams to understand business needs and operational challenges.
Gather and document business requirements for process improvement initiatives and operational projects.
Support the analysis of operational data to identify trends and opportunities for increased efficiency.
Aid in cross-functional projects that improve operational performance and customer service.
Help identify repetitive or manual business processes that could benefit from automation or AI-enabled business tools.
Process Improvement & Documentation
Document and maintain business processes and operational workflows across brokerage functions.
Develop and update Standard Operating Procedures (SOPs), process maps, and work instructions.
Identify process inefficiencies and recommend practical improvements.
Promote standardization of business processes and operational consistency.
Participate in continuous improvement initiatives and special projects.
AI & Process Automation
Identify repetitive or manual business processes that could benefit from AI-enabled business tools or automation.
Support the development and maintenance of standardized prompts, templates, and resources that improve productivity and consistency.
Utilize approved AI-enabled business tools to support reporting, documentation, and operational activities.
Gather feedback from users and recommend opportunities for process improvements.
Support the adoption of new business tools and technologies across operational teams.
Data Analytics & Reporting
Develop and maintain operational reports, dashboards, and scorecards.
Maintain key performance indicators and assist with analyzing business trends.
Support quoting activities and pipeline reporting.
Ensure the accuracy, consistency, and integrity of business data and reporting processes.
Provide reporting and analysis to support operational decision-making.
Identify opportunities to improve business performance through data insights.
Business Partnership & Change Support
Build and maintain effective working relationships with agent owners, operations teams, and corporate support functions.
Support the implementation and adoption of new business processes and operational improvements.
Develop user guides, training materials, and process documentation.
Communicate process updates and best practices to stakeholders.
Support operational initiatives that improve consistency and service delivery across the agent network.
Continuous Improvement
Support initiatives that improve operational efficiency through process improvements, automation, and AI-enabled business tools.
Develop and maintain standardized business processes and operational resources.
Evaluate operational feedback and suggest practical improvements.
Participate in special projects and business initiatives as assigned.
Promote a culture of continuous improvement and operational excellence.
Education & Experience
Bachelor's degree in Business, Supply Chain Management, Logistics, Information Systems, Operations Management, or a related field preferred.
0-2 years of experience in business operations, logistics, transportation, customer service, or a related field preferred.
Internship, co-op, or project experience involving AI enablement, data analysis, process improvement, reporting, or business operations is a plus.
Familiarity with transportation brokerage operations is preferred but not required.
Experience developing reports, dashboards, or business metrics is a plus.
Familiarity with AI-enabled business productivity tools or workflow automation technologies is preferred.
Experience utilizing Microsoft Copilot, ChatGPT, Claude, Power BI, or similar business productivity applications is a plus.
Proficiency with Microsoft Excel and Microsoft Office applications required.
Experience with transportation management systems, CRM platforms, or other business systems is preferred but not required.
Skills & Competencies
Strong analytical and problem-solving skills.
Curiosity and willingness to learn new business processes and technologies.
Ability to identify opportunities to improve operational efficiency.
Strong attention to detail and organizational skills.
Basic understanding of data analysis and reporting concepts.
Ability to learn and effectively utilize AI-enabled business productivity tools.
Effective verbal and written communication skills.
Ability to build relationships and collaborate across multiple business functions.
Advanced proficiency with Microsoft Office applications, particularly Excel (VBA, Macros, advanced formulas, automation triggers, what-if analysis, XLOOKUP, SUMPRODUCT, etc).
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Understanding of responsible AI usage and data privacy best practices.
Demonstrated initiative and adaptability in a changing business environment.
Strong English language skills, including reading, writing, and verbal communication.