Business Analyst - Process Design & Documentation

About the role

Location: Boston, MA or New York, NY. Duration: 6 months with possible extension. Work Mode: Hybrid.

Responsibilities

• Work with workstream owners to map new and changed process flows end to end, including the split of activity between LMI and the fund administrator.
• Capture control points, handoffs, exception paths and system touchpoints in each flow, and identify where a step has no clear owner.
• Help draft operating procedures, desk procedures and playbooks in the team’s templates, and take each one through review with the operations owner.
• Keep the documentation set consistent in structure, template and terminology across the six workstreams: cash management, fund administration, monthly and quarterly reporting, compliance and waterfall, rating agency, and loan servicing and reconciliation.
• Maintain version control so that the current state of each artifact is clear to the team at any point.
• Help maintain the operational deliverable register, tracking status, owner and open items across workstreams.
• Capture requirements, decisions and open questions from working sessions, and turn them into clear written follow-ups that move items to closure.
• Support the drafting of RACI and service level definitions alongside the subject matter experts and workstream owners.
• Prepare materials for working group and program reviews, working to the existing reporting cadence.
• Prepare, help facilitate and document working sessions with operations, finance, data and technology partners.
• Follow up on open items between sessions, and flag risks to the Nov. 1 readiness date early rather than late.
• Help document data requirements and lineage for compliance and waterfall testing, rating agency reporting, and periodic reporting.

Requirements

• Minimum 5 years as a business analyst in asset management, insurance investment, banking, or in consulting to those firms.
• Demonstrated process mapping experience, including swimlane and cross-functional flows that went into production use.
• Track record writing operating procedures or desk procedures that the people doing the work actually used.
• Strong requirements elicitation skills, with experience drawing detail out of operations subject matter experts who are busy.
• Proficient with Visio, Lucidchart or an equivalent process mapping tool, and with Word, Excel and PowerPoint.
• Able to carry several workstreams at once against a fixed date, and to work with incomplete information without stalling.
• Highly effective collaborator who writes clearly, asks rather than assumes, and raises issues constructively.

Skills

• Investment operations exposure across loans, private credit, fund administration or IBOR and ABOR environments.
• Prior experience documenting an outsourced service relationship with a fund administrator, custodian or transfer agent.
• Fund launch or platform implementation experience with a hard external date.
• Experience with a deliverable register or program tooling such as Jira, Confluence or Smartsheet.
• Familiarity with AI tools such as Claude, ChatGPT or Gemini, applied to drafting documentation and synthesizing complex material.

Pay

$60 - $77 per hour