Business Analyst - Operations Support

About the role

The Business Analyst analyzes the needs of various functional business areas within Republic Services and recommends system solutions or procedures. As a liaison between the business and IT department, the Business Analyst ensures that the scope of work requested to enhance or modify existing application processes is clearly documented, communicated, and validated. The role involves close collaboration with the IT technical team and/or outside vendors to design, develop, document, and test solutions that meet business requirements.

Responsibilities

• Facilitates system enhancement requests and coordinates the related enhancement release schedule with product owners and stakeholders.
• Coordinates the process of obtaining functional requirements from business stakeholders and subject matter experts using elicitation techniques.
• Performs research and analysis for proposed projects to determine feasibility.
• Creates detailed documentation of user requirements and partners with the development team to document both functional and non-functional specifications.
• Supports quality assurance and control efforts using data analysis/profiling as part of pre- and post-implementation reviews.
• Provides support to functional and user acceptance testing groups throughout the development life cycle.
• Responsible for status reporting, knowledge transfer, and implementation plans for software solutions.
• Builds and maintains relationships with software application vendors and implementation partners.
• Performs other job-related duties as assigned.

Requirements

• Minimum of 3 years of experience in a business or technical analysis role.
• Experience using Structured Query Language (SQL) for data analysis.
• Business Analysis or Project Management Professional certification (preferred).
• Must reside in Phoenix, Arizona.
• In-office 4 days per week, 1 day per week remote.
• This role is not eligible for visa sponsorship or transfer.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More details: Republic Services Benefits

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry, providing customers with recycling, waste, special waste, hazardous waste, and field services. The company is committed to advancing circularity and supporting decarbonization to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. The company serves 13 million customers and operates over 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Republic Services combines local operational management with standardized business practices to drive efficiencies while maintaining day-to-day decisions at the local level. The company’s 42,000 team members are guided by core values: Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered. The company has an employee engagement score of 86 and positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants.

Strategy

Republic Services’ strategy focuses on generating profitable growth through acquisitions and industry advancements, managing customers’ waste streams via a North American footprint of vertically integrated assets. The company emphasizes three growth areas:

• Recycling and Waste: Expanding footprint through organic growth and acquisitions, aggregating materials at scale to unlock advanced recycling opportunities.
• Environmental Solutions: Expanding capabilities and geographic footprint to manage technical waste streams, including PFAS remediation.
• Sustainability Innovation: Advancing circularity and decarbonization through initiatives like the Republic Services Polymer Center (the nation’s first integrated plastics recycling facility) and Blue Polymers, a joint venture to produce sustainable packaging. The company is also leveraging landfill gas to produce Renewable Natural Gas (RNG), with a goal to beneficially reuse 50% more biogas by 2030.

Recent Recognition

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global