Business Analyst/Operations Support Administrator

About the Role

Prowess Consulting is looking for a curious, motivated, and highly self-directed Business Analyst/Operations Support Administrator to join our growing team. This is a broad, hands-on role for someone who can turn their hand to almost anything — from requirements gathering, validation of changes, process improvement, activity planning and orchestration, to operational problem-solving and team support. We need someone who is comfortable with ambiguity, quickly gets to the heart of a problem, and naturally takes the initiative to work out what needs to happen next. The right person will thrive across multiple projects and stakeholders, enjoy solving new and unfamiliar problems, and be the kind of person who can simply jump in, take ownership and move things forward.

Responsibilities

The individual will support across a range of priorities, including:

Business Analyst responsibilities (70%)

• Requirement gathering and translation of business needs and ideas into clear requirements, plans and actions. Main scope areas: reporting using PowerBI, utilizing Dynamics 365 (D365) for customer engagements, and create wireframes where needed and/or mockups to hand over to the development team.
• Execute validation, testing and support user roll-out of new features or changes.
• Validation and testing: test new features from the development team to ensure they are functional and according to requirements and aligned with business goals.
• Stakeholder Liaison: Collaborating and orchestrating closely with developers, product managers, insights teams and end users to refine requirements and define quality metrics.
• Documentation of updates within Dynamics and SharePoint.
• Facilitate and conduct short training sessions for users.

Team support responsibilities (30%)

• Support broader team priorities as needed, including planning of workshops, meetings, events, communications, documentation, SharePoint updates, and other operational activities.
• Take ownership of new, unfamiliar or ambiguous problems, quickly work out what needs to happen, and drive them through to a practical outcome.

Qualifications

• Must have demonstrated, recent experience creating and using PowerBI dashboards
• Previous experience working with teams as a business analyst, including operational support is required.
• Strong Excel skills is required.
• Curious, sharp and adaptable and brings energy and a positive attitude to everything they do.
• Analytic mindset & problem solver
• Can take an unclear problem, structure it and determine the right next steps.
• Works independently, takes ownership and follows things through.
• Communicates clearly and concisely.
• Can move comfortably between detail and the bigger picture.
• Learns new tools, systems and subject areas quickly.
• Is pragmatic, collaborative and happy working across multiple moving priorities.

Pay & Benefits

• Pay range: $85,000 – 95,000 year
• Benefits: health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing

Schedule & Location

• Full-time, hybrid role
• Must reside in the greater Seattle area
• On-site 1 – 2 days per week
• Collaboration with teammates centered in various US time zones essential