Business Analyst, Operations PMO

Job Purpose

The Business Analyst, Operations PMO is an exciting early-career opportunity based at our Field Support Center (FSC). Reporting directly to the VP, Operations PMO, this dynamic 'immersion' role is designed for a highly organized, adaptable professional who thrives in a fast-paced, cross-functional environment. Operating as an agile resource across the Operations department, the Business Analyst will embed into high-priority enterprise initiatives — learning the business from the inside out while helping drive projects to completion.

What you will do...

• Support & Cross-Functional Immersion
• Act as a flexible, high-impact resource deployed across the Operations department's most pressing initiatives, reporting directly to the VP, Operations PMO.
• Rapidly immerse in new operational disciplines — learning processes, systems, and stakeholder landscapes as business priorities evolve.
• Track program milestones, maintain action-item registers, and capture detailed meeting notes to keep PMO workstreams on schedule.
• Continuously surface progress updates, risks, and field feedback to the VP and project leadership to inform ongoing system and process improvements.

Phase 1 — Logistics Transformation & Project Overhaul

• Support the active rollout of Project Overhaul initiatives, including Weights and Dimensions.
• Act as the first line of support for field teams during logistics implementations — answering questions, triaging IT issues, and systematically tracking user feedback.
• Partner with the project team to develop and maintain SOPs for core logistics processes and adjacent operational areas such as Equipment Quality.
• Take on targeted assignments to support and progressively help manage parcel shipment programs across the network.

Phase 2 — Operational Excellence (Ancillary, Damage & Equipment Quality)

• Transition into subsequent Operational Excellence projects as logistics initiatives are implemented and sustained.
• Aid in standardizing and improving processes related to Ancillary charges, Damage identification and billing, and Equipment Quality standards.
• Identify process bottlenecks and collaborate with leadership to design more efficient, field-friendly workflows.

SOP Development, Process Sustainment & Change Management

• Partner closely with Change Management and Training workstreams to ensure field teams are fully prepared for upcoming operational changes across all assigned projects.
• Convert temporary project rollouts into permanent, repeatable business processes with clear ownership and accountability.
• Develop, revise, and publish standard operating procedures (SOPs), job aids, and Herc Central intranet content to reflect current operational standards.
• Monitor adherence to newly implemented SOPs and proactively identify areas where additional training or reinforcement is needed.

Requirements

• Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field.
• Previous experience in a Herc Rentals branch, customer service, or operations support role.
• Familiarity with foundational project management or change management principles.
• 0–3 years in a business analyst, project coordinator, operations coordinator, or related administrative/analytical role.

Skills

• High comfort level with ambiguity and shifting priorities; eager to learn new areas of the business quickly.
• Exceptional ability to manage multiple trackers, follow-ups, and concurrent project assignments.
• Excellent written and verbal skills; able to document complex workflows and liaise effectively across departments.
• Proficient in Microsoft Office suite — Excel, PowerPoint, Word, Outlook, and Teams.

Pay Range

$55,000 - $65,000