Business Analyst Officer - Business Support and Delivery

Summary

Technology is central to all products and services offered by WesBanco. The Business Analyst Officer bridges the gap between customer needs and technological solutions, ensuring efficient and effective service delivery.

Essential Duties And Responsibilities

• Consults with key stakeholders to determine business objectives and success factors.
• Collaborates with business area to collect, analyze, and evaluate information related to business systems.
• Documents business requirements, functional requirements, and design specifications.
• Coordinates with the application analyst counterpart to document technical requirements.
• Analyzes and manages new and existing system utilization by the end user.
• Affords assistance in developing training materials to ensure proper usage and highest optimization of the applications.
• Serves as an expert in business system solutions in alignment with assigned business area.
• Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.
• Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.
• Maintains oversight of system deliverables to ensure business needs are met successfully and within agreed upon timeframes.
• Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.
• Fosters strong relationships with supporting vendors, IT teams, and supported business area.
• Opens and tracks support tickets and feature requests.
• Responsible for the work effort within assigned applications during acquisitions.
• Tests new functionality and documents test plans in correlation with the business area.
• Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.
• Maintains a strong understanding of risks and controls of the business area and applications supported.
• Collaborates with project management on new initiatives within assigned area of responsibility.
• Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.

Other Requirements

• Bachelor’s degree in technology or another related field, or equivalent combination of education and experience required.
• Minimum three years experience in banking, technology, or another related field, required.
• Strong Knowledge Of Customer And User System Experiences Preferred.
• Advanced technical skills are not required; but knowledge of system components and user experience is highly desired.

Additional Information

The wage range for the Business Analyst Officer position is $60,000 - $70,000 annually. The position includes 22 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 float holiday. WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.