Business Analyst Officer - Business Support and Delivery

Essential Duties And Responsibilities

• Consults with key stakeholders to determine business objectives and success factors.
• Collaborates with business area to collect, analyze and evaluate information related to business systems.
• Documents business requirements, functional requirements, and design specifications.
• Collaborates with application analyst counterpart to document technical requirements.
• Analyzes and manages new and existing system utilization by the end user.
• Affords assistance in the development of training materials to ensure proper usage and highest optimization of the applications.
• Serves as an expert in business system solutions in alignment with assigned business area.
• Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.
• Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.
• Maintains oversight of system deliverables to ensure business needs are met successfully and within agreed upon timeframes.
• Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.
• Fosters strong relationships with supporting vendors, IT teams, and supported business area.
• Opens and tracks support tickets and feature requests.
• Responsible for the work effort within assigned applications during acquisitions.
• Tests new functionality and documents test plans in correlation with the business area.
• Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.
• Maintains a strong understanding of risks and controls of the business area and applications supported.
• Collaborates with project management on new initiatives within assigned area of responsibility.
• Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.

Other Requirements

• Bachelor’s degree in technology or another related field, or equivalent combination of education and experience required.
• Minimum three years experience in banking, technology, or another related field, required.
• Strong Knowledge Of Customer And User System Experiences Preferred.
• Advanced technical skills are not required; but knowledge of system components and user experience is highly desired.