Business Analyst - Oahu

We recognize our competitive advantage — our people. We believe in our employees, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

About the role

The P SG ADMIN-DEMAND RESPONSE Department of the P CUSTOMER ENERGY RESOURCES OPERATIONS Division at Hawaiian Electric Company has one Professional-level vacancy. This role provides operational support by leading process improvements through business analyses, maintaining documented CER business policies, and conducting process audits.

Responsibilities

• Leads CER process developments and improvements by researching, analyzing, and reviewing business procedures to reduce inefficiencies and risks.
• Gathers requirements to prepare formalized work plans to deliver solutions that support business needs and goals.
• Proactively monitors adopted solutions and provides training as needed after implementation to ensure successful change management.
• Serves as the primary point of contact in maintaining CER business policies, processes, procedures, and knowledge-based documents.
• Performs process and data audits to ensure compliance with tariff rule requirements using various databases.
• Provides data-driven actionable insights and recommendations from the audit process.
• Supports development, testing, and implementation of new programs, services, and tools for CER.
• Engages in the preparation and coordination of scheduled data reports, including ad-hoc requests.
• Participates in Company emergency response activities as assigned, including preparation for such responses.

Requirements

• Bachelor’s degree in business, economics, statistics, computer science, or related field of study, or equivalent experience.
• Working knowledge of continuous improvement principles and best practices to achieve operational excellence. Certification as a Lean Six Sigma Black Belt or Green Belt is preferred.
• Working knowledge of business and data analysis, process management, project management, and change management.
• Working knowledge of databases, simulation models, and tracking systems.
• Thorough knowledge of MS Access, Excel, BI, AI, and collaboration tools.
• Thorough knowledge of personal computers, related software applications (e.g., spreadsheets, word processing, database management), analytical platforms, and artificial intelligence (e.g., Copilot).
• Working knowledge of CER operations is highly desirable.

Skills

• Self-starter with the ability to interpret complex business objectives and translate them into clear requirements to meet organizational goals.
• Ability to conceptualize new ideas quickly and adapt to rapidly changing priorities to accomplish several tasks simultaneously among numerous deadlines.
• Superior attention to detail in analytical assessments; thrives on developing and maintaining high-quality work plans and assessments while considering the effects of decisions upstream or downstream.
• Excellent analytical, conceptual, organizational, and problem-solving skills to handle various projects and initiatives.
• Effective written, oral, and presentation skills.
• Strong interpersonal skills to influence and persuade various groups or individuals, with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion while remaining flexible and composed.
• Ability to think creatively while maintaining high standards of business ethics and conduct, and manage perceptions of all audiences by practicing sound judgment.

Experience

• Several years (3-5) of experience in business, economics, statistics, or information systems is required.
• Project management experience or participation in company task forces or project teams.
• Experience with customer-sited energy management technologies in a design, implementation, or planning function is highly desirable.

Pay

The hiring range for this position is $72,500.00 to $90,600.00. The selected candidate will be placed according to their skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. The company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come.