Business Analyst, North America Surface Transportation Customer Experience (NAST CX)

Key job responsibilities

• Ai-Assisted Analysis: Leverage generative AI tools and large language models (e.g., Amazon Bedrock, Amazon Q) to accelerate data exploration, pattern recognition, and insight generation across large, complex data sets
• Predictive Analytics: Partner with science teams to develop and validate predictive models that forecast customer experience outcomes such as delivery delays, contact rate spikes, and defect trends across the surface transportation network
• Automated Insight Generation: Build and refine AI-assisted workflows that automate recurring analyses, anomaly detection, and narrative summarization to reduce manual effort and accelerate time-to-insight
• Ai Tool Evaluation & Adoption: Stay current on emerging AI/ML tools and capabilities; evaluate and champion new AI-powered analytics solutions that can enhance the team's analytical capabilities and decision-making speed
• Data Pipelines: Write and optimize SQL queries across large-scale data sets; build ETL pipelines to automate recurring data workflows
• Scalable Solutions: Identify opportunities to automate manual reporting and analysis processes using AI and scripting tools, improving team efficiency and data reliability
• Cross-Functional Collaboration: Partner closely with Product Managers, Program Managers, Science, Engineering, and Operations teams to provide analytical support for strategic initiatives

Basic Qualifications

• 3+ years of tax, finance or a related analytical field experience
• 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders

Preferred Qualifications

• Experience partnering with executive-level leaders to identifying and solving business issues

Pay

Base salary range: $74,300.00 - $130,100.00 USD annually

Schedule

Not specified