Customer Experience (CX) Coordinator (Marketing/Communications)

What You’ll Do

• Drive Education & Engagement
• Create and refine clear, engaging content (presentations, emails, publications, and more)
• Maintain and enhance digital resources, including website content and SEO efforts
• Power Strategic Outreach
• Create compelling communications, including newsletters, brochures, and campaigns
• Partner with internal teams and vendors to deliver impactful initiatives
• Train frontline staff on messaging, tools, and customer engagement strategies
• Enhance The Customer Experience
• Support customer journey mapping and identify opportunities for improvement
• Collaborate across teams to analyze feedback and solve customer challenges
• Contribute to projects that elevate the overall customer experience

Who You’ll Support

• This role will focus on employers—ensuring targeted, meaningful communication for the assigned audience.

Required Qualifications

• Bachelor’s degree in communications, marketing, or related field
• At least 2 years of relevant experience (communications, marketing, or education-focused roles)

Preferred Experience

• Background in financial wellness or retirement-related communications
• Experience translating complex information into clear messaging

Key Skills & Strengths

• Strong writing and content development skills
• Ability to analyze and synthesize complex concepts
• Project coordination and planning capabilities
• Comfort leading trainings and collaborating across teams
• Adaptability in a fast-paced, evolving environment