Business Analyst, New York

BRM's global Revenue Enablement Team ensures Fitch Ratings' Business & Relationship Management team has the resources, messaging, content, and tools to work effectively. The team focuses on improving BRM's ability to spend more time on revenue and value-generating activities through process improvement, technology adoption, reporting, content, training, and stakeholder communications.

About the role

We're looking for a Business Analyst to support the bridge between BRM teams and technical delivery groups. This position will support multiple sectors across BRM, helping translate business needs into clear user stories, acceptance criteria, process flows, and supporting documentation. You will partner with BRM colleagues, development teams, QA, infrastructure teams, and business stakeholders to support platform improvements that reduce administrative burden and enhance operational efficiency.

What We Offer

• Great Development Opportunity: Build your business analysis skills in a role combining requirements gathering, process improvement, project coordination, and stakeholder engagement.
• High Visibility: Work with BRM teams and technical delivery groups on enhancements supporting revenue enablement, operational efficiency, and better user experiences.
• Amazing Team: Collaborate with commercial and technology stakeholders across multiple organizational levels in a supportive, fast-paced environment.

Responsibilities

• Requirements Gathering & Documentation: Support gathering and documenting business requirements across multiple BRM sectors. Participate in stakeholder discussions, discovery sessions, and workshops to understand business needs and capture key points. Help translate these into clear user stories, acceptance criteria, process flows, and supporting documentation. Validate requirements with senior colleagues, stakeholders, and technical teams.
• Project Coordination & Delivery Support: Assist with coordinating projects, enhancements, and change requests from discovery through delivery. Help maintain Jira tickets, timelines, documentation, actions, and status updates. Follow up with stakeholders and technical teams to clarify requirements, track progress, support issue resolution, and escalate blockers.
• Stakeholder Communication: Build strong working relationships with BRM teams, technology teams, and other stakeholders. Provide clear updates on assigned workstreams, ask questions to understand business priorities, support stakeholder walkthroughs or demos, and ensure users are prepared for testing and feedback.
• Process Improvement & Learning: Support identification of process improvements, platform enhancements, and opportunities to streamline day-to-day work for BRM teams. Contribute to documentation templates, process notes, knowledge sharing, and lessons learned while building your understanding of BRM processes, systems, and ways of working.

Requirements

• Experience as a Business Analyst, Project Coordinator, Business Support Analyst, or similar role, preferably in financial services, fintech, technology, or a commercial environment.
• Exposure to gathering, documenting, or supporting business requirements for technology, process, reporting, or operational improvements.
• Exposure to, or interest in, Agile/Scrum delivery environments.
• Familiarity with, or willingness to learn, requirements documentation tools such as Confluence and Jira.
• Comfortable using Microsoft Office tools, including Excel, PowerPoint, Word, and Forms.
• Interest in financial services business processes and willingness to build subject matter knowledge across multiple sectors.
• Ability to explain information clearly and ask questions to improve understanding.
• Good written and verbal communication skills, with an interest in learning how to communicate between business and technical teams.
• Ability to work collaboratively with business and technology stakeholders, ask questions, follow up, and escalate where support is needed.
• Collaborative mindset with a willingness to build relationships and learn from others.

Preferred Qualifications

• Experience developing or working with AI tools.
• Experience supporting workshops, demos, UAT sessions, or stakeholder walkthroughs.
• Willingness to develop subject matter expertise across multiple BRM sectors and business processes.
• Understanding of software development lifecycle (SDLC) and Agile methodologies.
• Experience creating process flows, wireframes, and technical specifications.
• Experience with data analysis and reporting.
• Examples of helping improve processes, documentation, communication, or delivery tracking.
• Ability to support alignment across teams through clear communication, follow-up, and attention to detail.
• Empathy for understanding pressure points for both business and technical teams.

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development, and mentorship programs.
• Investing in Your Future: Retirement planning and tuition reimbursement programs.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings for physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan.
• Inclusive Work Environment: A collaborative workplace with Employee Resource Groups that unite and empower colleagues.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and community volunteer opportunities.

Pay

Expected base pay for this role is between $100,000 and $120,000. Actual salaries will be determined on an individualized basis and may vary based on factors including education, training, experience, and past performance. Base pay is one part of Fitch’s total compensation package, which may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits.