Business Analyst (Korean Bilingual)

Client: Korean IT Services and IT Consulting – onsite in Plano, TX (1-year W-2 contract, up to $6,000/month DOE). 401K match provided; no insurance. Visa sponsorship is not available. Core hours are 9 AM – 6 PM; bilingual English and Korean required.

About the Role

Business Analyst supporting the GTNE (Travel Reservation and Settlement System) with primary on-call responsibility for troubleshooting and resolving web-based Travel system issues.

Responsibilities

• Serve as the primary on-call Business Analyst for troubleshooting and resolving system issues related to the web-based Travel system.
• Identify and understand end users’ technical Travel system requirements; provide training, documentation, and ongoing support.
• Build and maintain strong relationships with end users and engagement teams to ensure all aspects of tasks are addressed.
• Understand HR/GA policies and workflows related to various systems.
• Resolve issues by clarifying users’ needs, determining root causes, selecting and explaining solutions, and following up to ensure resolution.
• Support implementation, management, and optimization of new and existing processes within the Travel system to meet customer requirements.
• Analyze customer requirements and tailor system use to meet those objectives.
• Create and update solution documents, operation manuals, and training materials.
• Proactively identify and formulate process improvements to minimize recurring issues.
• Monitor and report issue status, review performance against operating standards, and provide results.

Requirements

• Bilingual proficiency in Korean and English (required).
• Bachelor’s degree in Computer Science or a related discipline with an Information Technology or HR/GA focus.
• 4+ years of experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.

Skills

• Strong interpersonal communication and customer interface skills, demonstrated through teamwork and effective communication.
• Excellent business analytical and problem-solving abilities.
• Ability to develop plans, manage risks, and organize multiple tasks.
• Willingness to challenge established practices and take calculated risks.
• Ability to understand customer priorities and work toward accomplishing them.
• Ability to perform in high-pressure or crisis situations and make sound decisions.
• Strong time-management skills aligned with job roles and objectives.

Pay

Up to $6,000 per month, dependent on experience.

Schedule

Onsite, Monday–Friday, 9 AM – 6 PM.