Business Analyst (IT): III (Senior)

Join a dynamic IT Product Team as a Senior Business Analyst supporting customer experience initiatives and a range of business-critical applications. This role offers the opportunity to partner closely with business stakeholders, product managers, developers, and quality teams to shape solutions that improve processes, support users, and drive meaningful business outcomes. Responsibilities Gather, document, and validate business and functional requirements by working directly with stakeholders and end usersTranslate business needs into clear user stories, acceptance criteria, data mappings, and test scenariosCreate process flows and system data flows to help align product teams and stakeholdersAnalyze data to support requirement definition, evaluate impact, and inform decision-makingPartner with QA and development teams to reproduce defects, investigate root causes, and document findingsSupport user acceptance testing by coordinating with internal users and confirming successful validationCreate, coordinate, and manage IT change records within the change management platformMaintain knowledge of connected applications and dependencies to support analysis, troubleshooting, and impact assessmentTriage incidents and support requests to determine business impact and help drive resolutionProvide production support and help ensure systems operate in alignment with internal policies and standardsContribute to support for additional systems within the broader application environmentBuild knowledge of data privacy requirements and related processesFollow IT methodology, security standards, and established best practicesCollaborate with cross-functional partners in a positive, team-oriented environmentSupport continuous improvement and explore opportunities to use AI tools to improve automation and efficiency Skills 5+ years of business systems analysis experienceExperience defining system scope, objectives, and requirements for assigned projectsStrong communication skills, both written and verbalExcellent collaboration skills and experience working in Agile/Scrum environmentsExperience working with developers and quality engineers in a team settingHands-on experience with requirements elicitation throughout the full lifecycleExperience supporting Incident Management, Change Management, and Request Management processesStrong SQL skills, including the ability to write complex queries to analyze dataExperience with data analysis and data mappingAbility to create detailed system requirements, diagrams, and process documentationAbility to create procedures and help solve complex issuesA proactive mindset with a willingness to move work forward and help drive solutions Preferred Skills Experience with Customer Identity and Access Management solutions such as OktaExperience with cookie management tools such as OneTrustFamiliarity with ServiceNow, Octopus, Terraform, SQL Server Management Studio, or Visual Studio CodeExperience working in a product delivery model with objectives and key results and a strong customer-value focusExperience supporting ITSM change management and production support workflows Horizontal is committed to building an inclusive workplace where diverse perspectives are valued, respected, and encouraged. We welcome applicants from all backgrounds and strive to create an environment where everyone can contribute, grow, and succeed. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.