Business Analyst Intern

About the role

This is a 6‑month, hybrid internship position offering 20 hours per week with flexible scheduling to accommodate your class schedule. The Business Analyst Intern works in the Third‑Party Software team within the Internal Software Products department, supporting the use of third‑party (SaaS) applications across the region.

Responsibilities

• Compliance & Quality Assurance – Perform all work in compliance with company policies and within the guidelines of the BioMerieux Quality System; understand BioMerieux’s technical and scientific mission, ensuring alignment with business and system processes.
• Documentation – Gather and document business and technical details; prepare technical documentation for software (e.g., support material, backup and recovery documents, cybersecurity documents, etc.); ensure all documentation aligns with change control and configuration management standards.
• Process Analysis & Improvement – Analyze current business processes and identify areas for improvement; construct recommendations and strategic plans based on business needs and data insights.
• Software Support – Partner with business users to gain an understanding of their use of various software applications; work with other third‑party software Business Analysts and Project Managers on various applications.
• Quality Assurance – Identify, document and update system incidents, working with vendors and users to resolve issues.
• Stakeholder Communication & Customer Service – Provide excellent ongoing customer service and adhere to internal and external service level agreements (SLAs); facilitate cross‑functional communication with various business and technical users; support user adoption efforts related to software applications and business processes.
• Data Analysis & Reporting – Assist in analyzing data trends and provide reports to support decision‑making; support data validation and integrity efforts within business applications.
• Professional Development & Continuous Learning – Continually update technical knowledge and skills to stay aligned with industry trends and emerging applications and technologies; stay informed of best practices in business analysis and software development methodologies.
• Other Duties as Assigned – Take on additional responsibilities as required to support business and team objectives.
• Supplemental Data – Write and maintain system documentation; ensure adherence to the software management process; demonstrate basic understanding of the Software Development Lifecycle (SDLC) methodology and processes; possess basic understanding and experience using ServiceNow and/or another ticketing system.

Requirements

• HS Diploma/GED with 2+ years of college courses.
• Pursuing a bachelor’s or master’s degree in Information Technology, Information Systems, Engineering, or Computer Science (preferred).
• Previous internship experience (preferred).

Skills

• Awareness of software support best practices.
• Ability to manage relationships between business and technical users.
• Ability to manage requests from different stakeholder groups and determine what work needs to be done.
• Ability to convey software support details to users and provide various written documentation.
• Understanding of user needs and priorities.
• Basic understanding of SDLC methodology and processes.
• Experience with ServiceNow or another ticketing system.

Benefits

• Choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options.
• Company‑provided life and accidental death insurance.
• Short‑ and long‑term disability insurance.
• Retirement plan including a generous non‑discretionary employer contribution and employer match.
• Adoption assistance.
• Wellness programs.
• Employee assistance program.
• Commuter benefits.
• Various voluntary benefit offerings.
• Discount programs.
• Parental leaves.

Pay

The estimated wage range for this role based in Missouri is between $18.00 and $22.00 per hour. The role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

Schedule

6‑month hybrid internship, 20 hours per week, with flexible scheduling designed to accommodate your class schedule.