Business Analyst - Intelligent Document Processing

Job#: 3044972 Job Description: Business Analyst (Contractor) – Intelligent Document Processing (IDP) & AI Automation Your Opportunity As a Contractor Business Analyst supporting our Intelligent Document Processing (IDP) product portfolio, you will partner closely with Product Managers, Product Owners, Operations, and Technology teams to translate business needs into clear, actionable requirements and user stories. You will play a key role in initiatives that modernize document intake, automate processing workflows, and improve operational efficiency through OCR, Machine Learning, and AI-driven capabilities. This role is ideal for a strong analytical thinker who can transform complex business challenges into well-defined requirements that enable scalable automation and digital transformation. Key Responsibilities Partner with Product Managers, Product Owners, and cross-functional teams to gather, analyze, and document business requirements. Develop epics, user stories, business rules, acceptance criteria, and supporting documentation for Agile delivery teams. Define requirements across Intelligent Document Processing (IDP), OCR/ML data extraction, AI-enabled document workflows, and downstream automation capabilities. Document requirements for data payload generation, integrations, APIs, middleware, and back-end systems that support automated processing and UI experiences. Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and story grooming. Collaborate with development, testing, and operations teams to support solution delivery, implementation, and post-production issue resolution. Identify trends, root causes, and process improvement opportunities to enhance business and operational outcomes. Serve as a liaison between business stakeholders and technology teams to drive transformation initiatives and process optimization. Required Qualifications 5+ years of Business Analyst experience within Technology, Operations, or enterprise transformation environments. Strong experience gathering and documenting business requirements, use cases, process flows, and user stories. Hands-on experience working within Agile teams and methodologies. Proficiency with Jira, Confluence, or similar Agile project management tools. Experience partnering with Product Managers, Product Owners, and Scrum teams throughout the software development lifecycle. Knowledge of data integrations, APIs, middleware, and back-end systems. Strong analytical, problem-solving, prioritization, and decision-making skills. Excellent written and verbal communication skills with the ability to engage both technical and business audiences. Bachelor's degree in Business, Technology, or a related field. Preferred Qualifications Experience with Intelligent Document Processing (IDP), OCR, Machine Learning, document automation, or workflow automation platforms such as Hyperscience. Exposure to AI/Generative AI technologies and their application in business process automation. Understanding of APIs, microservices architecture, and large-scale digital transformation initiatives. Experience supporting operational automation and document processing solutions. Financial services industry experience. What Will Make You Successful Ability to translate ambiguity into clear, developer-ready requirements. Curiosity and a passion for understanding complex business problems and root causes. Strong collaboration and stakeholder management skills. A proactive mindset focused on continuous improvement and operational excellence. Interest in emerging technologies, including AI-enabled automation and Intelligent Document Processing solutions. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.