Business Analyst - Instruction

About the role

This is a grant-funded position through December 31, 2027. Under the direction of the Director of Enterprise Application Services, the Business Analyst performs a range of analytical and technical assignments across the District.

Responsibilities

• Reviews departmental budget requests, policy issues, pending legislation, regulations, and technical research and position papers relating to the area of assignment.
• Researches information by identifying, locating and extracting relevant data and information (e.g., by reading, collecting, downloading, interviewing) from varied sources (e.g., internet search engines, library materials, government and technical reports, knowledgeable individuals) in order to obtain sufficient, valid and reliable data for analysis and decision making purposes.
• Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate analysis for management.
• Analyzes information using qualitative and/or quantitative analytical methods in order to understand and draw fact-based conclusions, often from large amounts of information; identifies issues and problems requiring additional research and study and takes appropriate action to ensure sound study results.
• Drafts and/or recommends the development of policies, programs, or procedures to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.
• Prepares a variety of documents (e.g., reports, business correspondence, memoranda), adapting formats suitable to the purpose and using relevant software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information various audiences (e.g., departmental personnel, members of the public, governing boards).
• Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. in order to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities.
• Captures and maintains accurate records of all assigned projects and tasks.
• Coordinates activities, such as those of contractors, consultants, outside agencies, etc. to ensure that programs are successfully planned, implemented, and/or evaluated.
• Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to continue or modify the program.
• Attends and/or conducts meetings with District personnel, Officials, members of the community, community based organizations, etc.
• Performs various administrative duties (e.g., creating and maintaining files, formatting standard documents, receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, departmental procedures, and District policies and procedures in order to ensure all work done complies with established guidelines and requirements.

Requirements

• Bachelor's degree, or equivalent, from an accredited college or university;
• At least four years of relevant hands-on experience, preferably within a college or other non-profit organization.

Desirable Qualifications

• Master's degree, or equivalent, from an accredited college or university;
• Experience working in a Community College within the State of California;
• Demonstrated ability to optimize business processes and workflows using technology;
• Prior ERP experience, such as Ellucian Banner, Workday, Anthology, Colleague, PeopleSoft, SAP, or similar system;
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language;
• Understanding of terminology, implementation, and practices of course approval and class scheduling including local, state, and federal requirements;
• Excellent analytical skills.

Knowledge, Skills, and Abilities

• Knowledge of principles and processes for providing customer and personal services;
• Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources;
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
• Coordination - includes planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals;
• Time Management - managing one's own time and the time of others;
• Instructing - teaching others how to do something;
• Monitoring - monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action;
• Quality Control Analysis - conducting tests and inspections of products, services, or processes to evaluate quality or performance;
• Reading Comprehension - understanding written sentences and paragraphs in work related documents.